What is this warning? You may see the warning: “Possible applicant mismatch: The Subject’s DOB on input is different from the one on file.” This means the date of birth (DOB) entered by the tenant does not match the DOB that Equifax has on file for that person. Why did I receive this warning? We […]
As a landlord, you can easily access your rent collection receipts directly from your account. Follow the steps below to locate and manage your receipts: Log in to your SingleKey account using your credentials. Select the Rent Collection tab from the main navigation menu. Under the Transactions section, click View Receipt next to the relevant […]
Managing Rental Application Credit Reports on SingleKey Inc. SingleKey Inc. provides tools for landlords, property managers, and tenants to manage rental applications. To help you effectively handle credit reports and address access issues, this article outlines critical timelines, usability details, and troubleshooting steps. Credit Report Validity and Reusability Credit reports submitted via the SingleKey platform […]
1. Confirm your eligibility Ensure your policy is active and that the incident occurred after the policy’s effective date. Review your certificate of insurance to check what is covered (e.g., personal property losses, liability, additional living costs) and what is excluded. If you’re unsure about your coverage status, contact Walnut for confirmation. 2. Draft your […]
We’re happy to clarify how SingleKey handles and protects your information: Compliance: SingleKey is fully compliant with PIPEDA (Personal Information Protection and Electronic Documents Act) and SOC 2 standards. Data Security: We use end-to-end encryption, including SSL protocols, and securely share data with trusted partners like Equifax. Access: Your credit report is only accessible to […]
The Fair Credit Reporting Act (FCRA) is a federal law designed to ensure the accuracy, fairness, and privacy of consumer information in the files of credit reporting agencies. These agencies include major credit bureaus and specialized agencies that collect data on rental history, medical records, and check-writing histories. This article summarizes your key rights under […]
Cancelling Your Subscription You’re in control—cancel anytime. If you choose the monthly plan, your subscription will end at the close of your billing cycle. Annual subscribers can also cancel, and service will continue until the end of the paid period. To cancel Rent Credit, you may follow the steps below: Log in to your SingleKey […]
One of our most requested features has been the ability to receive our reports in French, and we are thrilled to announce that this is live! You can now access and download your tenant reports in French directly from the platform, making it easier than ever to review important details in your preferred language. To […]
Overview of ID Verification The ID verification process is a crucial security measure designed to ensure the authenticity of user accounts on SingleKey Inc. Verification helps protect both landlords and tenants by maintaining the integrity of the platform. Occasionally, users may run into challenges, such as expired verification links, or may need clarification on how […]
When a tenant fails to pay rent on time, Ontario landlords may serve them with an N4 Notice to End a Tenancy for Non-Payment of Rent. This notice is the first legal step in the eviction process and must be completed and delivered with precision. Errors can delay or even dismiss your case at the […]
What are the features and tenant eligibility requirements of the SingleKey Rent Guarantee Program? The SingleKey Rent Guarantee Program is designed to provide landlords with financial assurance and a range of support services, ensuring a seamless rental process. Below is a comprehensive overview of what the program offers and the eligibility criteria for tenants: Overview […]
The credit check portion of the report comes directly from the credit bureau. To reduce the risk of mismatches and ensure an accurate report, here are some guidelines when completing the application: Full Legal Name: Enter the full legal name exactly as it appears on your official identification, including your middle name. This is critical […]
