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How to Upload Proof of Rent Payment for Rent Credit

June 15, 2026 5:52 pm

What We Look For Your proof of payment must clearly show:​ ✅ Your name✅ Payment date✅ Amount paid​ If any of these details are missing, we may not be able to approve or report your payment.​ Accepted Proof of Payment You can upload one of the following:​ Bank Statement Must show your name, payment date, […]

How do I find my universal application link?

June 2, 2026 4:42 pm

Your universal application link lets prospective tenants apply to one or multiple rental units at once. This will make it easy for you to share a single link across listings, emails, or social media. Here’s how to find and copy it. Steps to get your link Log in to your account Sign in to your […]

How do I unskip a rent collection payment?

May 19, 2026 6:03 pm

If you previously skipped a scheduled rent payment and need to reinstate it, you can unskip and reschedule it directly from your Rent Collection dashboard, as long as it’s within the eligible window. Steps to Unskip a Payment Log in to your account Sign in to your SingleKey account using your usual credentials Go to […]

How do I edit the rental unit address on a screening?

May 5, 2026 6:32 pm

Made a typo in the property address? No problem! SingleKey lets you update rental unit details directly from your Tenant Report dashboard, even after a screening has been initiated. STEPS TO UPDATE THE ADDRESS Log in to your SingleKey account Head to singlekey.com and sign in with your credentials. Open the Tenant Report section Click […]

How to Invite Your Tenants to Get Insured Through SingleKey

April 10, 2026 5:26 pm

What is Tenant Insurance through SingleKey? SingleKey lets you invite your tenants to sign up for a Tenant Insurance policy directly through the platform. You’ll receive automatic notifications whenever a tenant activates or cancels their coverage, so you always know where things stand. Why should I use this feature? For Landlords: Requiring tenant insurance helps […]

How to Submit a Tenant Insurance Claim

March 23, 2026 7:17 pm

How to Submit a Tenant Insurance Claim If you need to submit a tenant insurance claim, please follow the steps below carefully to avoid delays. 1. Start from Your SingleKey Account Log in to your SingleKey account and go to the Tenant Insurance section. You will see a message like: “To submit a claim on […]

How to Raise a Demand

February 27, 2026 9:25 pm

As part of the SingleKey Rent Guarantee Program, you are protected for up to 12 months of rental income or $60,000 — whichever comes first. If something goes wrong with your tenancy, this guide walks you through exactly when and how to raise a demand so you can get the support you need as quickly […]

DOB Mismatch Warning (Equifax)

February 2, 2026 7:26 pm

What is this warning? You may see the warning: “Possible applicant mismatch: The Subject’s DOB on input is different from the one on file.” This means the date of birth (DOB) entered by the tenant does not match the DOB that Equifax has on file for that person. Why did I receive this warning? We […]

How Do I View My Rent Collection Receipts?

January 19, 2026 7:06 pm

As a landlord, you can easily access your rent collection receipts directly from your account. Follow the steps below to locate and manage your receipts: Log in to your SingleKey account using your credentials. Select the Rent Collection tab from the main navigation menu. Under the Transactions section, click View Receipt next to the relevant […]

What should I know about managing rental application credit reports on SingleKey Inc. platform?

December 5, 2025 4:32 pm

Managing Rental Application Credit Reports on SingleKey Inc. SingleKey Inc. provides tools for landlords, property managers, and tenants to manage rental applications. To help you effectively handle credit reports and address access issues, this article outlines critical timelines, usability details, and troubleshooting steps. Credit Report Validity and Reusability Credit reports submitted via the SingleKey platform […]

PIPEDA & SOC 2

October 24, 2025 4:09 pm

We’re happy to clarify how SingleKey handles and protects your information:​ Compliance: SingleKey is fully compliant with PIPEDA (Personal Information Protection and Electronic Documents Act) and SOC 2 standards. Data Security: We use end-to-end encryption, including SSL protocols, and securely share data with trusted partners like Equifax. Access: Your credit report is only accessible to […]

Understanding Your Rights Under the Fair Credit Reporting Act (FCRA)

October 24, 2025 4:04 pm

The Fair Credit Reporting Act (FCRA) is a federal law designed to ensure the accuracy, fairness, and privacy of consumer information in the files of credit reporting agencies. These agencies include major credit bureaus and specialized agencies that collect data on rental history, medical records, and check-writing histories. This article summarizes your key rights under […]