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Privacy Policy

Published on Oct 18, 2021 | Updated on Jun 23, 2022

Protecting your private information is our priority. This Statement of Privacy applies to SingleKey’s Website (“Website” herein) and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to SingleKey include Also, for this policy, the terms “we”, “us”, “our” refer to SingleKey and the Website. The terms “User”, “you”, “your”, refer to the individual visiting the Website and can include the Landlord and Applicant. The term “Landlord” specifically addresses the individual who visits the SingleKey Website to place an order for a Report. The term “Report” relates to the report generated by Equifax Canada with respect to a Tenant and shared to the Landlord via the SingleKey platform, provided the Landlord has obtained written consent from the Tenant to receive this Report and the Personal Information therein. The term “Tenant” or “Applicant” refers to the party whose Personal Information is collected to produce a Report. By using the SingleKey website, you consent to the data practices described in this statement.

What Information Do We Collect?

SingleKey collects “Personal Information” from applicants who visit the SingleKey Website. “Personal Information” means any data or personal information that can identify, be related to, or describe any individual User directly or indirectly. SingleKey also collects “Ambiguous Information” This is defined as data that is not connected to or cannot identify an individual but is still collected from Users. Our service (“Service”) requires us to collect, store, request, transfer and share “Personal Information” about Users who visit the Website and request a Report.

SingleKey utilises third party payment services to process payments for SingleKey Services (included but not limited to Rent Collection, Report and Rent Guarantee Program). SingleKey does not store payment information from Users directly on SingleKey servers. Payment information is stored on third party sites.

What Information does the User provide to SingleKey?

To purchase a Report from SingleKey’s website, we require the User to submit certain pieces of Personal Information to complete the purchase. This includes the submission of the Applicant’s date of birth, Social Security Number (if US jurisdiction is engaged), driver’s license, current address of residence, first name, last name, email address, phone number and billing and payment information. The Applicant will have the option to fill out a standard online rental application form to provide additional information if he/she so wishes. The submission of an Applicant’s SIN information is optional (the first six digits of your SIN/SSN will be redacted). The Landlord would need to provide their full name, phone number, driver’s license, address of property under management, and number of properties under management.

By providing this information to SingleKey, the Website, or any member of staff, you are giving express consent for us to use this information as needed. Private information is collected and distributed subject to applicable privacy and other legislation in Canada.
SingleKey may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future. SingleKey uses third parties such as banks and credit reporting agencies to gather your data from financial institutions. By using our service, you grant SingleKey and the third parties associated with it, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution.

What Information does SingleKey Provide to the User?

SingleKey provides the Report to the User. The Report includes data provided by Equifax Canada (or other “Third-Party Reporting Agencies”) with respect to the Applicant, together with any other information the Applicant may provide on a voluntary basis. The information includes but is not limited to the following: Applicant’s credit history, credit reports, financial transactions, criminal record reports, motor vehicle record, social and behavioural profiles, government agencies, police agencies, news publications, public court databases, social media links, verification of your previous residence, employment, and the education of the Applicant. This information is only shared with the User if consent is provided by the Applicant for SingleKey to obtain this information from the relevant Third-Party Reporting Agency and subsequently disclose the same to the User.

What Information is Automatically Collected?

While using the Website, SingleKey will automatically gather information necessary for the function and operation of our services such as information about your computer hardware and software. This information can include but is not limited to a User’s address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SingleKey website.

SingleKey encourages all Users to review the privacy statements of websites you choose to link to from SingleKey so that you can understand how those websites collect, use and share your information. SingleKey is not responsible for the privacy statements or other content on websites outside of the SingleKey website.

How do we use your information?

SingleKey collects Personal Information from Users inputting this information into our Website to purchase a Report. SingleKey collects and uses your personal information to operate the Website(s) and deliver the services at your request. SingleKey reserves the right to use Personal Information to inform Users of other products or services available from SingleKey and its affiliates. SingleKey may also contact you through contact details that you have provided to conduct research about your opinion of current services or of potential new services that may be offered. SingleKey may keep track of the pages of the Website our Users visit within SingleKey, to determine what SingleKey services are the most popular. This data is used to deliver customized content and advertising within SingleKey to customers whose behaviour indicates that they are interested in a particular subject area.

In addition, SingleKey may use your Personal Information for a variety of purposes, including:

  • to manage, administer, collect or otherwise enforce SingleKey Accounts;
  • to send product updates or warranty information;
  •  to respond to customer service requests;
  •  to send you newsletters and/or marketing communications;
  • to respond to your questions and concerns;
  • to conduct research and analysis, including statistical analysis;
  • to verify the identity of both Landlords and Tenants using our Services;
  •  to communicate with Landlords, Tenants and relevant third parties;
  •  to obtain, review and analyze Consumer Report Information;
  • to disclose Consumer Report Information (obtained from Third-Party Reporting Agencies) to Landlords, where consent has been obtained from the Tenant;
  • to process payment for Services;
  • to investigate and resolve inaccuracies in the information we have obtained;
  • to provide, maintain, and improve the Service and the Website, including the user’s SingleKey account;
  • to monitor, review and improve customer service and internal business processes;
  • to audit or investigate the use of our products and Services, and to detect, investigate and prevent fraud or other illegal activities;
  •  to track and analyze trends and usage of the Services and the Website;
  • to offer and provide SingleKey product and services; and
  • to display content based upon your interests;

You may refuse to provide us with your personal information; however, some personal information is necessary in order to provide certain Services. Accordingly, if you refuse to provide us with required personal information, we may not be able to provide you with the Services.

Our website might include links to third-party websites as well as content and applications hosted and served by third parties. When clicking on those links, these third-parties may collect your personal information. If you follow a link to a third-party website, please refer to the third-party’s privacy statement for information on the type of personal information it collects, and how it uses or discloses it and for information on its privacy practices.

How do we share your information?

We share your personal information for the following purposes:

  • to provide screening services for landlords and other related services to our customers;
  • to manage, administer, collect or otherwise enforce SingleKey Accounts;
  • to our suppliers, agents, or other organizations or individuals contracted to SingleKey to perform services or functions on our behalf where they require information to assist us in the provision of the Service and the Website and/or to create, offer or improve our products and services to you (such information is limited to name, rental unit address and contact information);
  • payment processing by our third-party payment processors;
  • to investigate or to assist in the investigation of: (a) contravention of a law and/or fraudulent activities; or (b) violations of this Privacy Policy or our Terms of Use; and
  • if SingleKey is involved in a merger, acquisition, or sale of all or a portion of its assets, we may disclose and/or transfer personal information to our successor or assign who may collect, use and disclose the personal information for substantially the same purposes as described in this Privacy Policy.

Your provision of Personal Information to SingleKey means that you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy. If you do not agree, you are requested not to provide any Personal Information to SingleKey.

You are free to refuse or withdraw your consent at any time. We may not be able to offer you any SingleKey products, services or related information if you choose not to provide us with any required Personal Information. In addition to your consent when submitting information, we may also, from time to time, collect more specific, written consents or authorizations.

There are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where SingleKey is obliged to disclose information without consent, including but not limited to the following circumstances:

  • Where required by law or by order of a tribunal, such as to comply with a subpoena, or a similar legal or regulatory process or request;
  • Where SingleKey believes that disclosure is necessary to protect the rights, privacy, safety or property of SingleKey, our users or others;
  • Where it is necessary to establish or collect fees;
  • Where it is necessary to permit SingleKey to pursue available remedies or limit any damages that SingleKey may sustain; or
  • Where the information is public.

Where obliged or permitted to disclose information without consent, SingleyKey will not disclose more information than is required.

Opt-In / Opt Out

If you wish to opt-out of having your personal information shared by SingleKey to third-party corporate entities and vendors, please send us an email at

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from SingleKey by sending us an email at

How do we protect your Personal Information?

SingleKey secures your personal information from unauthorized access, use or disclosure. When personal information (such as payment information) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

How long do we retain the information we collect?

SingleKey retains the Personal Information and ambiguous information provided through the Website for 90 days before it is removed. Landlords are given access to Reports they order for 90 days before the Reports are deleted from their SingleKey Account. SingleKey does keep a record of the Reports ordered in our database should we ever need to re-access these Reports.

What Information does SingleKey collect from Third Parties?

SingleKey collects Personal and Ambiguous Information from several third-party sources. How SingleKey collects, distributes and uses this information is determined by these terms outlined within this document as well as the privacy terms listed on the third-party source’s website. Third-party providers have the right to send their cookies and pixel tags to you and may collect information and use it in a way inconsistent with SingleKey’s Policy but may be consistent with their own. For this reason, all Users should review these third-party privacy policies to understand how your information may be collected, used and disclosed by these third parties.

Credit Reporting and Third-Party Agency

SingleKey utilises other Third-Party reporting agencies that have access to and supply us with all elements of our Report. Specifically, we rely on credit and personal information (“Consumer Report Information”) provided by Equifax ( ) to generate a Report. Thus, given that Equifax generates all credit information or personal information pertaining to Users, it is important for Users to read and understand the third-party credit reporting agency privacy terms to which their information is subject.

Google Analytics

To better understand Users who visit our Website, SingleKey deploys cookies provided by Google Analytics ( to assist with this aspect of our service. These cookies collect User IP addresses as well as their usage data, including but not limited to the length of time a User spends on a page, and what pages a User visits. From the information that is used, this service allows SingleKey compiles data about website traffic and a User’s website interaction. The main purpose of Google Analytics is to allow SingleKey to offer the best possible experiences.

Cookie and Website Data

Cookies, web beacons, pixel tags or other technologies may be used by SingleKey through the Website. Cookies can help site providers understand how people use a site, remembering a user’s login details, and storing site preferences.

SingleKey may use cookies for one or more of the following purposes:

  • Strictly necessary cookies are cookies that are necessary for the operation of the Website.
  • Functionality cookies are cookies used to recognize Users when they return to our websites and allows SingleKey to customize a Users online experience (for example, by remembering your choice of language or region).
  • Analytical cookies help SingleKey gather information about the areas visited on the websites in order to evaluate and improve the user experience and the websites.
  • Advertising cookies allow SingleKey to display advertisements relevant to your interests based on your activity on the Website.

You can choose not to accept cookies by adjusting your browser settings. Should you choose not to accept cookies, some areas of the websites or our services may not function properly or optimally. If you would like to learn more about how to set your cookie options, please refer to your browser’s documentation or online help for instructions.

Children Under Eighteen

SingleKey does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

SingleKey will occasionally update this Statement of Privacy to reflect company and customer feedback. SingleKey encourages you to periodically review this Statement to be informed of how SingleKey is protecting your information.

Contact Information

SingleKey welcomes your questions or comments regarding this Statement of Privacy. If you believe that SingleKey has not adhered to this Statement, please contact SingleKey.

For all other questions, contact our team