As part of our Rent Guarantee Program, landlords are protected for up to 12 months of rental income or $60,000, whichever comes first. This coverage ensures you’re not left without support in the event of a tenant default or lease violation.
🕒 When Should You Raise a Demand?
We encourage landlords to contact us immediately if:
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A tenant misses rent payments
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A lease violation occurs
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You anticipate needing to initiate a claim under the Rent Guarantee
Prompt notification allows us to begin the review process right away and minimize delays in resolving your case.
🛠️ How to Raise a Demand Through Your SingleKey Account
Raising a demand is a quick and straightforward process. Follow the steps below:
Step 1: Log into Your SingleKey Account
Go to www.singlekey.com and sign in.
Step 2: Navigate to “Rent Guarantee”
Once logged in, click on “Rent Guarantee” from the top menu.
Step 3: Select the Relevant Account
Find the property or tenant in question and click “View Details.”
Step 4: Make a Demand
Scroll to the bottom and click “Make a Demand.” You’ll be prompted to complete a short form about the situation.
Step 5: What Happens Next?
Once your demand is submitted:
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Our Demands Department will review the details.
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You may be contacted for additional documents or clarification.
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We may also reach out to the tenant and request copies of all communications (e.g., emails, texts, or formal notices) related to the issue.
If you prefer direct assistance, you can always contact our Demands Department at demands@singlekey.com — we’re here to help.
