If you no longer require coverage under the Rent Guarantee Program, you can submit a cancellation request directly through your SingleKey account. However, cancellation terms depend on whether your tenant has moved in and your coverage has started.
If Your Tenant Has Not Moved In
If your tenant decides not to move forward with the tenancy,you can request cancellation through your SingleKey account if you no longer wish to proceed with the program.
To request a cancellation:
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Log into your SingleKey profile.
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Navigate to the “Rent Guarantee” section.
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Click on “Request Cancellation” and follow the prompts.
Once your request is submitted, our team will review it and follow up with confirmation or any additional steps required.
If Your Tenant Has Already Moved In
Once your tenant has moved in and Rent Guarantee coverage has been activated, the program carries a 12-month commitment.
Under Section 16 (Term and Termination) of the Lease Co-Guarantee Agreement:
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30 days’ written notice is required if you wish to terminate the agreement without cause.
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Any outstanding program fees must be paid.
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Any reimbursement payments previously received may need to be repaid in accordance with the agreement.
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Any outstanding reimbursement losses and recovery obligations must be settled as outlined in the agreement.
The agreement also automatically renews for additional 12-month terms unless terminated in accordance with its terms.