Feature / Step Tenant Invite Enter Tenant Info Who fills out the application? The tenant fills it out after receiving an email invitation. The landlord (you) enters all the tenant’s information manually. Consent Form Tenant provides consent directly during the...

The term “HIT” in the credit file metadata indicates that the credit bureau was able to successfully locate and retrieve the applicant’s credit file during the screening process. In other words, a “HIT” confirms that: The applicant’s credit profile exists...

The income stated on the application is the self-reported income provided directly by the tenant during the application process. In contrast, the income shown on the uploaded document by the applicant (e.g., pay stub, employment letter, etc.) is typically issued...

The “ID Verification: Incomplete” status appears when the applicant does not fully complete the ID verification (IDV) process during their application. As part of the application, the IDV step includes a secure, encrypted link that redirects the applicant to upload...

You can add the promo code at the “Payment Page” by clicking on “Apply a partner code”. Once you add the promo code, click on “Apply”. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

There are two ways to order a landlord and/or employment references. OPTION 1:  When ordering a report, you can add reference checks on the payment page. Look for the section labelled “Add ons”.  This is where you can select landlord and/or...

Understand the Role of a Guarantor A guarantor agrees to be financially responsible for the rent or any damages if the tenant fails to meet their obligations under the lease. Add a Guarantor Clause to the Lease Agreement You could...

Credit bureaus track both your primary name and any AKAs (Also Known As) linked to your credit file. When a name change occurs—whether through marriage, divorce, or legal reasons—your new name becomes the primary, while previous names are stored as...

We request you follow the steps to troubleshoot the issue: Ensure that you are using a desktop or laptop. For optimal performance, please use the Google Chrome desktop browser. Disable any virtual private network (VPN) that may be active. Clear...

Q: What is a co-signer? A: A co-signer is an individual who signs a tenancy agreement along with the tenant and agrees to be responsible for the tenant’s obligations. Additionally, a co-signer has the same rights to use the property...