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Tenant Screening

Questions about Tenant Screening? See some of our most popular answers below!

Tenant Screening
Do you offer services / reports in french?
Currently, we do not have the option to provide our reports in French. However, we are in the works of implementing a site-wide update on many of our services to enhance our customer’s experience. At this time, our team is...
Tue, 26 Mar, 2024 at 10:31 AM
Tenant Screening
What is the pricing for adding a second applicant?
When adding a second applicant, you will be charged for two reports. This is because each individual’s credit and background check file is unique to them and would produce their report, hence there would be an additional charge for each...
Fri, 19 Jan, 2024 at 3:34 PM
Tenant Screening
Address Duplication on profile
When you are filling out the property information, you can select an existing property as well. If you observe duplicates in the dropdown: Under Account Settings, there is an option “Rental Units”, you can remove it in that section. Navigate...
Thu, 07 Dec, 2023 at 6:41 PM
Tenant Screening
Why is a segment of my report appear incomplete, partially complete or blurred out?
Certain sections of the report could be blurry if Equifax is waiting on information from the courts and databases to reply. This can sometimes take a few business days and then the report will update with the new information.  ...
Thu, 21 Mar, 2024 at 8:39 AM
Tenant Screening
How long does it take to view the report ?
Once the account setup process has been completed, and the potential tenant/landlord has filled out the information and submitted the application, it would take about 5 minutes for the report to be generated. After which you would be able to...
Wed, 28 Feb, 2024 at 8:52 AM
Tenant Screening
Where to get Tenant Insurance
SingleKey is currently in partnership with Duuo which is one of the Tenant Insurance providers. You could opt for this in case you don’t currently have a provider. Duuo Insurance link. Was this article helpful? Yes No Submit Cancel Thank you...
Thu, 07 Dec, 2023 at 6:36 PM
Tenant Screening
Can I purchase reports at a bulk rate?
We offer volume discounts for users that run over 10+ reports monthly. If you would like to purchase reports at a bulk rate, please email us at or call us at 1-877-978-1404 and let us know your full name, how many...
Wed, 20 Dec, 2023 at 9:01 AM
Tenant Screening
Can the report be edited once complete?
Once submitted, a report cannot be edited by either the landlord or the tenant. If there appear to be any discrepancies or missing information you can send us the correct information, and we can review or add it as necessary....
Thu, 25 Jan, 2024 at 11:34 AM
Tenant Screening
Tenant Information needed for Tenant Report
To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) Date of birth  SIN number and Driver’s license number are optional.  To run a...
Wed, 20 Dec, 2023 at 9:01 AM
Tenant Screening
How do I customize the Tenant Screening invite?
You can update your mandatory fields in your Account Settings under Report Preferences.  Select Account Settings from the menu bar at the top right corner under your name. Click Report Preferences Select the information you want to be mandatory Click Save at the bottom  ...
Thu, 18 Jan, 2024 at 11:22 AM
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