Tenant Screening

When adding a second applicant, you will be charged for two reports. This is because each individual’s credit and background check file is unique to them and would produce their report, hence there would be an additional charge for each...

When you are filling out the property information, you can select an existing property as well. If you observe duplicates in the dropdown: Under Account Settings, there is an option “Rental Units”, you can remove it in that section. Navigate...

Certain sections of the report could be blurry if Equifax is waiting on information from the courts and databases to reply. This can sometimes take a few business days and then the report will update with the new information.  ...

Once the account setup process has been completed, and the potential tenant/landlord has filled out the information and submitted the application, it would take about 5 minutes for the report to be generated. After which you would be able to...

SingleKey is currently in partnership with Duuo which is one of the Tenant Insurance providers. You could opt for this in case you don’t currently have a provider. Duuo Insurance link. Was this article helpful? Yes No Submit Cancel Thank you...

We offer volume discounts for users that run over 10+ reports monthly. If you would like to purchase reports at a bulk rate, please email us at info@singlekey.com or call us at 1-877-978-1404 and let us know your full name, how many...

Once submitted, a report cannot be edited by either the landlord or the tenant. If there appear to be any discrepancies or missing information you can send us the correct information, and we can review or add it as necessary....

To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) Date of birth  SIN number and Driver’s license number are optional.  To run a...

You can update your mandatory fields in your Account Settings under Report Preferences.  Select Account Settings from the menu bar at the top right corner under your name. Click Report Preferences Select the information you want to be mandatory Click Save at the bottom  ...

If you are a tenant looking to order a report on yourself, you will want to do our “enter tenant information” option. You will have to fill in your information as both the landlord and tenant and finish creating an...