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How do I edit or re-send the invite link?

May 30, 2025 3:56 pm

In case you would like to edit the email ID, name, or phone number of the applicant, after sending the invitation link to them for the Tenant screening application, you could follow the steps below to edit the information. Re-send / Edit the invite:​ Step 1:On your dashboard, locate the applicant’s invite. Click on the […]

How long does information stay on my credit report?

May 30, 2025 3:35 pm

Credit bureaus may include both positive and negative information on your credit report. The length of time this information remains on your report depends on several factors: The type of financial information The province or territory you live in The credit bureau that created the report For a detailed breakdown of how long specific items […]

How can I share the invite with multiple people – Shareable link

May 28, 2025 8:43 pm

If you are a landlord or property manager, you understand the time-consuming nature of tenant screening. With multiple applicants for the same property, reviewing each application can become overwhelming. Benefits of Our shareable application link: Simplifies and enhances this process by allowing you to share the tenant application with multiple individuals while tailoring it to […]

French Reports Now Available

May 28, 2025 6:30 pm

At SingleKey, we’re always working to improve the services we provide to our customers. One of the most frequently requested features has been the ability to receive our reports in French — and we’re thrilled to announce that this feature is now live! You can now access and download your tenant reports in French directly […]

Understanding Landlord and Employment References with SingleKey

May 28, 2025 5:59 pm

Verifying a tenant’s rental and employment history is a key step in making informed leasing decisions. At SingleKey, we offer two levels of reference checks to give you flexibility and confidence—a free survey option and an extensive paid reference service.​​Landlord Reference Survey (Free)​ As part of every Tenant Report, SingleKey sends a quick, optional survey […]

Why It’s Important to Run Tenant Reports on All Leaseholders and Co-Signers

May 28, 2025 3:07 pm

When screening potential tenants, it’s essential to have a clear and accurate understanding of everyone responsible for the lease. At SingleKey, we strongly recommend running a Tenant Report on each individual whose name will appear on the lease agreement—including co-signers. Why Run Separate Reports?​ Each person has their own unique credit history, financial profile, and […]

Understanding Report Archiving at SingleKey: What You Need to Know

May 28, 2025 2:35 pm

At SingleKey, we prioritize data privacy and compliance with credit bureau regulations. As part of these standards, all tenant screening reports are automatically archived from a landlord’s account 60 days after they are completed. Why Reports Are Archived This process ensures we remain compliant with data handling requirements set by the credit bureau. After 60 […]

Save More with Volume Discounts and Team Accounts at SingleKey

May 28, 2025 2:23 pm

At SingleKey, we understand that real estate investors, landlords, and property managers often need to run multiple tenant reports each month. That’s why we offer volume discounts for users who run more than 50 reports monthly. If you’re managing multiple properties or screening tenants frequently, our bulk pricing can help you save significantly while streamlining […]

Why Your U.S. Court Records Search May Take a Few Extra Days

May 28, 2025 2:03 pm

When conducting background checks—particularly those involving U.S. court records—it’s important to recognize that the system is highly fragmented. Unlike centralized databases, U.S. court records are maintained across thousands of state and county jurisdictions, each with its own access methods and data availability. As a result, national databases alone may not always capture the full picture.​ […]

🔍 How to View a Sample Tenant Report

May 26, 2025 3:52 pm

Curious about what a SingleKey Tenant Report looks like before ordering one?​ You can easily view a sample report to see exactly what kind of information you’ll receive. It includes everything from the applicant’s credit score and rent-to-income ratio to public records and ID verification — all in one easy-to-read format.​ ✅ To view a […]

Will I Be Charged If a Tenant Doesn’t Apply?

May 23, 2025 7:33 pm

💳 When Is My Card Charged? You are only charged if the tenant completes the application.When you send an application invitation, a temporary hold is placed on your credit card. This hold is not a charge—it’s simply a pending authorization to reserve the funds. If the tenant does not complete the application, the hold will […]

Is Tenant Consent Required for the Tenant Report?

May 23, 2025 6:20 pm

Yes — tenant consent is legally required before running a credit check or accessing any sensitive personal information. At SingleKey, we ensure this step is built into the process to protect both the applicant and the landlord. 🔐 Why Consent Matters A credit check is a form of a background screening that involves accessing private […]