We offer our landlords FREE access to our Rent Collection service for up to 3 ongoing monthly rent collections for an unlimited period of time. For example, if you are collecting rent from 3 tenants, you will pay $0 per month. For more than 3 tenants, we charge $5 / month per additional tenant.

These services include rent management, reporting, and more! To inquire about volume pricing please contact our team at info@singlekey.com.

Upon completing your rent collection on the SingleKey platform, you will have access to your rent collection dashboard, which will:

• • Provide payment status
  • Enable delaying or skipping payments
  • Allow cancellation of rent collection at the end of the lease

For more information visit our setup guide.

Yes, you will be able to make these changes at anytime:

• • Delay next month’s rent collection
  • Skip next month’s rent collection
  • Cancel your monthly rent collection

We will notify both you and the tenant of a missed payment. We suggest landlords reach out to tenants who missed a rent payment to ensure they get paid. If the tenant does not pay rent, then we suggest the landlord follow the appropriate procedures to mediate and / or evict per the appropriate legal guidelines in the dwelling’s jurisdiction

Note: if you are signed up for the Rent Guarantee, SingleKey will help mediate and evict delinquent tenants working with our paralegal partners.

Typically, it takes 4-5 business days for the payment to be completed. In most cases, it should be complete within 24 hours. Note that if payment date falls on weekends or holidays, the rent collection process will begin the next business day.

Yes. We will send a notification email to your tenant(s) 2 days before the rent is due so they can make sure they have sufficient funds in their account.

When setting up your rent collection, you will invite your tenant(s) via email to accept the Rent Collection terms and to connect their bank account.

We want to help tenants improve their credit scores over time. In order to do this, all payments managed by our platform will be reported to the credit bureaus, including on-time, late, and non-payments. Payments made on-time will help improve the score, while missed payments will reduce the score.

Note that SingleKey does NOT collect and store your bank login credentials. We only store your bank account number in order to determine where to deposit your rent payments. We are partnered with a leading Canadian payment provider to facilitate rent payment collection. The security of your information is very important for us and our partners. We employ the latest data encryption and security protocols to keep your information safe.