Rent Collection

If you previously skipped a scheduled rent payment and need to reinstate it, you can unskip and reschedule it directly from your Rent Collection dashboard, as long as it’s within the eligible window. Steps to Unskip a Payment Log in...

As a landlord, you can easily access your rent collection receipts directly from your account. Follow the steps below to locate and manage your receipts: Log in to your SingleKey account using your credentials. Select the Rent Collection tab from...

If you’ve recently received an email from SingleKey regarding rent collection on behalf of your landlord, this article will walk you through the simple steps to get started. Setting up automated rent payments ensures a seamless and secure process for...

Our Rent Collection platform supports a wide range of Canadian financial institutions—and the list continues to grow! If your bank is listed below, you should have no trouble linking your account and completing the setup process. However, please note:If your...

At this time, our Rent Collection system is designed to support monthly rent payments only. This means it does not currently support one-time charges such as prorated rent, security deposits, or other initial fees.​ How Should I Collect These Payments?...

Absolutely! Our Rent Collection service is designed to support both personal (residential) and commercial properties, making it a flexible solution for landlords and property managers alike.​ Personal Properties Whether you’re renting out a single unit or managing multiple residential properties,...

Rent Collection just got faster and more convenient with Interac e-Transfer. You’ll now be able to receive your rent payments the same day or within 1 business day, offering a much quicker alternative to traditional payment methods like Pre-Authorized Debit...

If you’re using SingleKey’s Rent Collection platform, it’s easy to track when your rent payments are expected to be deposited. Follow the steps below to view your Estimated Date of Deposit:​ Steps to View Your Deposit Date: Log in to...

Keeping your bank information up to date ensures that rent payments are deposited correctly and without delay. If you’re a landlord using SingleKey’s Rent Collection service, you can update your deposit account details at any time by following the steps...

If your Rent Collection status says “Under Review,” don’t worry — this is a normal part of the activation process.​ As we process payments through our Rent Collection platform, there are times when we require additional documentation to verify the...