Rent Collection

Rent Collection only occurs and processes during Business Days as per banking standards. Holidays and Weekends do not fall into business days. If rent is to be deposited and a weekend or holiday comes up, the rent will deposit the...

For updating the banking information for the tenant under Rent Collection, please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy...

Yes, we do notify the tenant’s when their rent is due. We will send a notification email to your tenant(s) 2 days before the rent is due so they ensure that they have sufficient funds in their account. When setting...

Note that SingleKey does NOT collect and store your bank login credentials. We only store your bank account number in order to determine where to deposit your rent payments. We are partnered with a leading Canadian payment provider to facilitate...

Typically, it takes 4-5 business days for the rent transfer to be completed. Note that if the payment date falls on a weekend or a holiday, the rent collection process will begin on the next business day. If after 5...

You can make the following changes to your rent collection contract:  Modify Contract: Delay/Skip next month’s rent collection Cancel your contract Update banking information To make updates to your rent collection, please navigate to the “Rent Collection” page once you...

The rent collection service is free for up to 3 concurrent transactions per month – so if you have 3 leases, you will typically pay $0 per month. For up to 10 leases, we would charge $5 per transaction (10-3...

To cancel your rent collection, please follow the steps below:  Step 1: Please navigate to the “Rent Collection” page once you log into your account.  Step 2: Please navigate to the tenant’s rent collection contract and select the 3 dots in...

To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below: Step 1: Please navigate to the “Rent Collection” page once you log into your account.  Step 2: Please navigate to the tenant’s rent collection contract...

Transaction Completion Time: Typically, the transaction takes 4-5 business days to be finalized. It’s important to note that if the payment date coincides with weekends or holidays, the rent collection process will commence on the subsequent business day. Assistance with...