How to Submit a Tenant Insurance Claim

If you need to submit a tenant insurance claim, please follow the steps below carefully to avoid delays.

1. Start from Your SingleKey Account

Log in to your SingleKey account and go to the Tenant Insurance section.

You will see a message like:

“To submit a claim on your policy, please download and complete this claim form.”

Download and complete the claim form before proceeding.
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2. Review Your Coverage

Before submitting your claim, review your policy documents to confirm your coverage is active and understand what is included.

Your policy will outline:

• Coverage start date

• Types of coverage (e.g., personal property, liability, additional living expenses)

• Limits, deductibles, and exclusions

If anything is unclear, contact Walnut before submitting your claim.

3. Prepare Your Claim Details

Gather all required information and supporting documents before submitting.

You will need:

• Completed claim form (from your SingleKey account)

• Notice of Loss (what happened, including date and cause)

• Insurance certificate

• Photos of damage (if applicable)

• Receipts or proof of ownership (if available)

• Repair estimates or reports (if applicable)

Providing complete and accurate information helps prevent delays.

4. Submit Your Claim by Email ⚠️

Once everything is ready, submit your claim by email.
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IMPORTANT: You must send your email to BOTH addresses below

• RentersCAN@msimga.com

• claims-notify@gowalnut.com

If one address is missing, your claim may be delayed.

Email Details

Subject line:
Tenant Insurance Claim – [Your Full Name]

Example message:

Hello,  Please find attached my completed claim form and supporting documents for my tenant insurance claim.  Thank you, [Your Full Name] [Your Phone Number]

5. Review Before Sending

Before you send your email, confirm:

• The completed claim form is attached

• All supporting documents are included

• Both email addresses are included

• Your contact information is provided

Once sent, your claim is submitted to the insurer (MSI), with Walnut copied for visibility.

6. After You Submit

After submitting your claim:

• Monitor your email for updates

• Respond promptly to any requests for additional information

• Keep copies of everything you submitted

An adjuster will be assigned and will contact you with next steps.

Tips for a Smoother Claims Process

• Submit your claim as soon as possible

• Take clear photos/videos before cleaning or discarding items

• Keep receipts and repair estimates

• Provide detailed and accurate information

• Notify your landlord or property manager if required

Need Help?

If you have any questions, contact us:

• Email: info@singlekey.com

• Phone: 1-877-978-1404

We’re here to help.