General
Why is my credit score different on SingleKey?
The Real Reason Why Your Credit Score Is Different​ When you run your report through Equifax, what you receive is something called the FICO Score, which is a model that’s mainly intended for your own educational use. The FICO Score...
Fri, 27 Jun, 2025 at 2:57 PM
General
How to Open an Incognito Window in Google Chrome:
On a Windows or Mac computer: Open Google Chrome. Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac). A new window will open with the Incognito icon (🕵️) in the top corner. Alternatively: Click the...
Thu, 26 Jun, 2025 at 4:09 PM
General
How to Clear Cookies and Cache in Your Browser (And Why It Matters)
Whether you’re trying to fix a glitchy website, free up space, or improve your online privacy, clearing your browser’s cookies and cache is a simple yet powerful tool. In this article, we’ll explain what cookies and cache are, why you...
Mon, 23 Jun, 2025 at 6:45 PM
General
What Is the Marketplace and How Do I Make Use of It?
The SingleKey Marketplace is your one-stop destination for exclusive partner offers that help make moving and renting easier—and more affordable. Whether you’re a tenant preparing for your next move or a landlord supporting new renters, the Marketplace is packed with...
Thu, 19 Jun, 2025 at 3:21 PM
General
Refer a Friend and You Both Get a Free Tenant Report!
Love using SingleKey’s Tenant Reports? Now you can share the benefits with your friends—and get rewarded while you’re at it!​ With our Refer-a-Friend program, you and your friend will each receive one FREE Tenant Report when they create a SingleKey...
Tue, 17 Jun, 2025 at 11:23 PM
General
Can I Use Google Authentication to Log In?
Yes! If you originally created your SingleKey account using Google Authentication, you can continue to log in effortlessly using the “Log in with Google” button on the login page.​ If you’d prefer to use a traditional email and password instead...
Tue, 17 Jun, 2025 at 8:01 PM
General
Does SingleKey Offer Property Management Services?
While SingleKey is not a traditional property management company, we offer a suite of powerful tools designed to simplify and streamline the rental process for landlords, property managers, and real estate professionals.​ What We Offer Our platform focuses on helping...
Tue, 17 Jun, 2025 at 5:59 PM
General
Naborly x SingleKey: A Unified Future for Tenant Screening
In a major step toward enhancing the rental experience for landlords and property managers across Canada, SingleKey acquired Naborly in 2022. This strategic move brought together two of the country’s most trusted names in tenant screening, creating a unified platform...
Tue, 29 Jul, 2025 at 2:36 PM
General
What We Do
Whether you own one property or manage multiple units, renting comes with risks. That’s where SingleKey steps in. Our platform allows landlords to: Screen Tenants with in-depth background and credit checks Evaluate Risk using detailed tenant profiles and rent-to-income ratios...
Tue, 17 Jun, 2025 at 5:18 PM
General
What Are Our Business Hours?
At SingleKey, we’re committed to supporting you every step of the way. Our Customer Success Team is available throughout the week to assist you via phone, live chat, and email.​ Support Hours Monday to Friday: 8:00 AM – 7:00 PM...
Tue, 15 Jul, 2025 at 8:37 PM
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Our Customer Success Team is always available by live chat, email, and phone to help you.



Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).