Account Setup
How Do I View or Manage a Tenant’s Information?
With SingleKey, managing tenant details is quick and easy. You can view existing tenant information, add new tenants, or archive records you no longer need—all in one place. Follow the steps below to view or manage tenant information: Step-by-Step Guide...
Tue, 17 Jun, 2025 at 4:06 PM
Account Setup
How Do I Update or Add an Address/Rental Unit?
Managing your rental properties is simple with SingleKey. Whether you need to add a new rental unit, update an existing address, or archive a property you no longer manage, you can do it all in just a few clicks from...
Tue, 17 Jun, 2025 at 2:45 PM
Account Setup
How Do Teams Work on SingleKey?
Collaborating on SingleKey just got easier. Whether you’re managing multiple properties, brokerages, or companies, our Teams feature helps streamline your workflow. With team management, you can assign admin roles, control teammate access, and share reports effortlessly—all while each user maintains...
Tue, 17 Jun, 2025 at 2:20 PM
Account Setup
How do I edit my report preferences?
How to Customize Your Report Preferences Tailoring your report preferences ensures you receive the most relevant information based on your needs. Follow the steps below to customize your settings: Step-by-Step Guide: Step 1: Log in to Your ProfileStart by logging...
Mon, 16 Jun, 2025 at 10:33 PM
Account Setup
What to Do If You’re Experiencing Technical Issues
At SingleKey, we strive to ensure your experience is smooth and hassle-free. However, if you run into a technical issue while using our platform, we’re here to help. Here’s what to do and how to get support quickly. Email: Send...
Mon, 16 Jun, 2025 at 6:33 PM
Account Setup
How Do I Update My Login Credentials?
Keeping your login credentials up to date is important for both convenience and security. If you need to update your email address, change your password, or enable extra security measures, you can do so easily through your account settings. Follow...
Thu, 12 Jun, 2025 at 2:59 PM
Account Setup
How Do I Reset My Password?
If you’re having trouble logging into your account, don’t worry — resetting your password is quick and easy. Follow the steps below based on how you signed up and how you want to manage your login credentials. 🔹 1. Reset...
Tue, 17 Jun, 2025 at 7:54 PM
Account Setup
I’m a Landlord and Can’t Access the Report – What Should I Do?
If you’re having trouble accessing a tenant report on our platform, don’t worry — we’re here to help. Before reaching out, please review the following common reasons that may prevent access to your report: ✅ Checklist to Access Your Report:...
Tue, 10 Jun, 2025 at 9:07 PM
Account Setup
How Do I View My Profile Settings?
Need to update your personal information? You can easily view and edit your profile settings in just a few steps. Whether you’ve changed your phone number, updated your address, or want to correct a typo in your name, managing your...
Tue, 10 Jun, 2025 at 8:51 PM
Account Setup
SingleKey’s Identity Verification Process
In today’s digital landscape, safeguarding sensitive financial information has become more critical than ever. At SingleKey, we understand that our users entrust us with highly confidential tenant financial data, and we take this responsibility seriously. That’s why we’ve implemented a...
Tue, 29 Jul, 2025 at 2:35 PM
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Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).