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Who Pays for the Report? Understanding Your Options

May 23, 2025 4:38 pm

When screening a potential tenant, one important consideration is who will cover the cost of the application report. At SingleKey, we offer two flexible options to suit your needs:​ 1. Create Tenant Invite If you choose the “Create Tenant Invite” option, you’ll be able to decide who pays for the application at the time of […]

Haven’t Received the Report Yet?

May 23, 2025 4:29 pm

If you haven’t received the report within 5 to 10 minutes, this could be due to a few common issues: Has your profile setup been fully completed? Have you finished the verification process as part of your account setup? Has the application been submitted by the tenant/landlord? Has the payment for the application been processed […]

How long does it take to view the report?

May 23, 2025 4:19 pm

If you’re wondering how quickly you can access a tenant or landlord report after submitting an application, the process is designed to be swift and seamless. Once the account setup is complete and the applicant has filled out and submitted all the required information, it typically takes about 5 minutes for the report to be […]

How to Customize Tenant Application Requirements in SingleKey

May 23, 2025 3:30 pm

As a landlord or property manager using SingleKey, you can easily tailor what information is required from tenants by updating your Report Preferences. This allows you to streamline your screening process and ensure you collect all necessary documents upfront.​ Step-by-Step: Customizing Mandatory Tenant Report Fields Access Account SettingsClick your profile icon in the top right […]

New Credit Bureau Policy: Rental Checks No Longer Affect Your Credit Score

May 23, 2025 2:31 pm

Rental Credit Checks Now Classified as Soft Inquiries — What This Means for Tenants As of November 2024, a significant change has taken place in how rental credit checks are treated by Canada’s major credit bureaus, TransUnion and Equifax. Both agencies have officially classified these checks as soft inquiries, bringing relief and clarity to renters […]

How to do a new credit check- “Enter Tenant info”

May 23, 2025 2:07 pm

Step 1: Log in to SingleKey and select the Tenant Report option from the top menu. Then, click on “Order new report” on the top right corner of the page.​ Step 2: Choose whether you would like to: (A) Send an invitation to the tenant to fill out their information or(B) If you already have […]

How to do a new credit check – “Tenant Invite”

May 22, 2025 6:55 pm

Running a credit check is a vital process for landlords when it comes to screening potential tenants. It provides valuable insights into a tenant’s financial history and helps landlords assess their likelihood of paying rent on time. With SingleKey, you can easily and affordably run credit checks on your prospective tenants. Our platform offers a […]

Why Should I Get Both Equifax and TransUnion Reports?

May 20, 2025 7:46 pm

Why Should I Get Both Equifax and TransUnion Reports? When evaluating a tenant’s creditworthiness, relying on just one credit bureau can lead to an incomplete picture. Our analysis of applications reviewed using both Equifax and TransUnion reports revealed significant discrepancies between the two—differences that could impact your leasing decisions. Key Reasons to Obtain Both Reports […]

How to Order a Report

May 13, 2025 3:37 pm

To order a tenant report, follow these steps: Visit singlekey.com (Canada) or singlekey.com (U.S.) and complete your account setup. Once your account is set up, go to the “Tenant Reports” section. Click “Order New Report” in the top right corner of the screen. On the next page, choose between: Invite Tenant Enter Tenant Information Select […]

When I log in, it says, “Account is under review.” What do I do?

May 13, 2025 2:51 pm

When I log in, it says, “Account is under review.” What do I do?​ To verify your identity as a user, any user who signs up with us will have to complete a quick verification process. Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and anti-fraud […]