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Does Rent Collection Support Personal and Commercial Properties?

June 5, 2025 5:51 pm

Absolutely! Our Rent Collection service is designed to support both personal (residential) and commercial properties, making it a flexible solution for landlords and property managers alike.​ Personal Properties Whether you’re renting out a single unit or managing multiple residential properties, Rent Collection allows you to streamline monthly rent payments, get paid on time, and maintain […]

How Does Interac Work with Rent Collection?

June 5, 2025 5:42 pm

Rent Collection just got faster and more convenient with Interac e-Transfer. You’ll now be able to receive your rent payments the same day or within 1 business day, offering a much quicker alternative to traditional payment methods like Pre-Authorized Debit (PAD).​ Here’s How It Works: 1. Interac Sends an Email Request Each month, your tenant […]

How Do I View My Date of Deposit for Rent Collection?

June 5, 2025 4:40 pm

If you’re using SingleKey’s Rent Collection platform, it’s easy to track when your rent payments are expected to be deposited. Follow the steps below to view your Estimated Date of Deposit:​ Steps to View Your Deposit Date: Log in to Your SingleKey AccountVisit www.singlekey.com and sign in with your credentials. Navigate to Rent CollectionOnce logged […]

As a landlord, how do I update my banking information?

June 5, 2025 4:30 pm

Keeping your bank information up to date ensures that rent payments are deposited correctly and without delay. If you’re a landlord using SingleKey’s Rent Collection service, you can update your deposit account details at any time by following the steps below.​ Step-by-Step Guide to Update Banking Information Step 1:Log in to your SingleKey account and […]

Why Does My Rent Collection Say “Under Review”?

June 4, 2025 9:02 pm

If your Rent Collection status says “Under Review,” don’t worry — this is a normal part of the activation process.​ As we process payments through our Rent Collection platform, there are times when we require additional documentation to verify the information provided. This helps us ensure the accuracy and security of your Rent Collection contract […]

How to Cancel Rent Collection

June 4, 2025 5:40 pm

If you need to stop a rent collection contract, you can easily do so through your SingleKey account. Follow the steps below to cancel a rent collection agreement:​ Step 1: Log into Your Account Once logged in, navigate to the “Rent Collection” page from your dashboard.​ ​ Step 2: Locate the Contract Find the specific […]

How to Skip or Delay a Rent Collection Payment on SingleKey

June 4, 2025 5:14 pm

Need to delay or skip a rent collection for the month? With SingleKey’s Rent Collection tool, you have the flexibility to manage upcoming payments with just a few clicks.​ Here’s a step-by-step guide to help you skip or reschedule a rent payment: 🔄 Step-by-Step: Modify the Next Rent Payment Step 1: Access Rent CollectionLog into […]

Rent Collection Not Yet Deposited? Here’s What to Expect

June 4, 2025 4:49 pm

At SingleKey, we offer two rent collection methods—Pre-Authorized Debit (PAD) and Interac—each with its own processing timeline. 🕒 Transaction Completion Time 1. Pre-Authorized Debit (PAD): PAD transactions typically take up to 5-7 business days to be finalized. Funds are usually deposited into the landlord on the 5th business day of the month, assuming tenant payment […]

How Do I Create a New Rent Collection?

June 4, 2025 3:35 pm

Follow the steps below to get started: Step 1: Log into Your SingleKey Profile Begin by logging into your SingleKey account. From your dashboard, navigate to the “Rent Collection” section.​ Step 2: Click “New Rent Collection” In the top-right corner of the Rent Collection section, click on “New Rent Collection” to initiate the setup.​ Step […]

How Do I Request a Cancellation for Rent Guarantee?

June 4, 2025 3:31 pm

If you no longer require coverage under the Rent Guarantee Program, cancelling is quick and easy through your SingleKey account. To request a cancellation: Log into your SingleKey profile. Navigate to the “Rent Guarantee” section. Click on “Request Cancellation” and follow the prompts.​ Once your request is submitted, our team will review it and follow […]

🏃‍♂️ What Happens If a Tenant Breaks the Lease?

June 3, 2025 7:51 pm

If a tenant leaves without proper notice or abandons the unit early, it can lead to unexpected vacancies and lost rental income. With our Rent Guarantee, you’re not left to shoulder the burden alone.​ ✅ What’s Covered? In the event of a lease break, our program provides up to 30 days of rent coverage, helping […]

🛠️ What To Do If Damage Occurs

June 3, 2025 7:48 pm

If your tenant has maliciously damaged the property, you can initiate a demand through your SingleKey account. Here’s what we’ll need from you to proceed: Photos of the Property Include clear before and after images to show the extent of the damage. Invoices or Estimates for Repairs If you’ve already begun repairs, submit copies of […]