SingleKey is excited to welcome Naborly users to the SingleKey Community. Naborly users can look forward to the best screening experience in Canada, as we merge our screening platforms. We are committed to ensuring a smooth transition for all Naborly users. Please read further for more information.
SingleKey helps homeowners take the risk out of renting, building trust between landlords and tenants. SingleKey offers the fastest and most comprehensive tenant screening tools in the market, as well as Canada’s only Rent Guarantee Insurance program. SingleKey also provides tools and processes to help landlords with rent collection. We continue to develop new products and services to take the stress and risk out of renting.
Before November 1st, 2022, please continue to use your Naborly account as usual.
Naborly users will be transitioned to the SingleKey Platform on November 1st, 2022.
By activating your SingleKey account, Naborly homeowners can access:
On or after November 1st, 2022, Naborly customer accounts will be automatically transferred to SingleKey.
Our SingleKey Customer Success Team members are available to assist you with your account transfer at firstname.lastname@example.org or by phone at 1 (877) 978-1404
The SingleKey Tenant Report is similar to the Naborly Pro Report, but contains more information. Here are a few key differences:
View Sample Report Here ->
Ordering reports is easy! You can screen prospective tenants by:
Any questions with respect to earlier Naborly report purchases should be directed to email@example.com
The SingleKey Rent Guarantee program protects landlords against tenant rent default. We have grown to become the leading provider of the Rent Guarantee program in Canada.
The Rent Guarantee program includes:
SingleKey has been operating its Rent Guarantee program continuously across Canada since 2019. This is our proprietary program and not a version of the discontinued Naborly Shield product.
SingleKey’s Rent Guarantee program is robust. We are a participating member of a Protected Cell Captive insurance company that is 100% re-insured by a carrier rated A+ by A.M. Best.
For more information on the program, please book a call with our sales team here.
The security and integrity of your information is important to us. SingleKey uses identity verification tools, verifying every landlord user in order to prevent malicious activity and instances of fraud. We work with cutting-edge technology partners to keep up with the latest security protocols. SingleKey does not keep a record of your passwords or payment information.
What will happen to my Naborly account?
What about the Naborly report(s) that I purchased?
Any existing Naborly reports purchased before November 1st, that still appear on your account, will be transferred to your SingleKey account, and will be available there for sixty (60) days from date of purchase. You will be able to log into your SingleKey account with your same Naborly account credentials.
How does the SingleKey report differ from the Naborly report that I’m used to?
The SingleKey report is similar to Naborly, but contains more information as shown on this sample report. Here are a few key differences:
How do I order a SingleKey report? Is the process different from Naborly?
Does SingleKey run a soft or hard credit check on potential tenants? Will this check affect the tenant’s credit score?
Singlekey runs the same type of rental credit inquiry with Equifax that Naborly does. The credit inquiry will appear on the applicant’s credit file, however, it will not have a significant impact on their credit score, since this is not an application for credit.
How does the SingleKey pricing compare to Naborly? Is there a subscription?
What is the SingleKey Rent Guarantee program?
SingleKey offers a Rent Guarantee program that protects landlords against tenants who don’t pay rent or damage property. The program includes:
How does your Rent Guarantee compare to the Naborly Shield Program?
Some of you may be familiar with the discontinued Naborly Shield product. SingleKey has been operating a similar, stronger, Rent Guarantee program continuously across Canada since 2019. SingleKey is a participating member of a Protected Cell Captive insurance company that is 100% re-insured by a carrier rated A+ by A.M. Best. We have grown to become the leading provider of this type of program across Canada.
How does the SingleKey Rent Collection work?
I’m a larger property manager – how can I create and manage our team accounts?
Our B2B sales and support team is available to support your needs and set-up access and billing structures to support larger teams. SingleKey’s Customer Success team will work with you to set up appropriate User Permissions for your team members, and provide white-glove customer support.
What are your hours of operation and contact information?
Our awesome CS team will be available to answer any questions between:
Weekdays: 9 am – 7 pm
Saturdays: 10 am – 2 pm
Email us at: firstname.lastname@example.org or call: +1 877-978-1404
What happened to my Naborly Passport?
The Naborly Passport was discontinued prior to the SingleKey transition. For any requests regarding the passport or subscriptions, please contact email@example.com and any requests will be handled according to Naborly company policy
What services are offered to tenants?
SingleKey is building a Tenant Portal (coming soon). Tenants will have the ability to run their own credit reports, and share it alongside multiple rental applications, so that they don’t have to run a new credit report with every new application. The tenant portal will also give access to special offers on tenant insurance and other relevant services!