At this time, our Rent Collection system is designed to support monthly rent payments only. This means it does not currently support one-time charges such as prorated rent, security deposits, or other initial fees.
How Should I Collect These Payments?
We recommend that landlords collect any one-time fees manually outside of the platform, typically at the time of lease signing. This includes:
-
Security deposits
-
First and last month’s rent (if different from the regular monthly rent)
-
Prorated rent (e.g., if the tenant moves in mid-month)
-
Pet deposits or key deposits
You can accept these payments via e-transfer, cheque, or any other secure payment method you and your tenant agree upon.
Why Can’t I Collect These Through the Platform?
To keep things simple and consistent for both landlords and tenants, our system is optimized for recurring monthly rent payments. One-time charges can vary widely and are often tied to the specific terms of the lease, which is why it’s best handled manually.
Need Help?
If you’re unsure how to handle these payments or would like tips on what to include in your lease agreement, feel free to reach out to our support team—we’re here to help!
