How to Submit a Tenant Insurance Claim with Walnut

1. Confirm your eligibility

• Ensure your policy is active and that the incident occurred after the policy’s effective date.

• Review your certificate of insurance to check what is covered (e.g., personal property losses, liability, additional living costs) and what is excluded.

• If you’re unsure about your coverage status, contact Walnut for confirmation.

2. Draft your Claim

• Visit Walnut’s tenant coverage section and locate the Pre-Submission Claim Fill-Out Sheet. Walnut

• Fill in all required fields before formally submitting the claim. Typical items to include:

1. Your policy number (provided by Walnut through SingleKey).

2. Date and description of the incident or loss.

3. Location where the incident occurred (unit, building, address).

4. Itemized list of damaged or lost property (if applicable).

5. Supporting documentation (photos, receipts, repair quotes, police/fire report if applicable).

• Completing this sheet ahead of time helps streamline the claim submission and ensures you have everything ready.

3. Submit your claim to Walnut

• Once your pre-submission sheet is ready and you have gathered all documentation, submit it via email to: RentersCAN@msimga.com and claims-notify@gowalnut.com.

• Attach the completed sheet plus all supporting evidence (photos, documents, inventories) as part of your claim submission.

• Ensure contact and policy details are accurate so the insurer can follow up if needed.

​4. Support the claim review process

• After submission, monitor your email and the Walnut portal for any follow-up requests.

• Respond promptly if the adjudicator requests additional information (e.g., clarification, originals of documents).

• Retain copies of all communications and documents you submit (include date, person contacted, and summary of conversation).

​Ten Quick Tips for a Smooth Claim
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1. Act promptly: submit your claim as soon as possible after the incident.

2. Document thoroughly: take date-stamped photos/videos of damage or loss before moving items or discarding them.

3. Keep receipts/estimates: save invoices and repair/replacement quotes.

4. Preserve evidence: even minor damage may contribute to your claim.

5. Read the fine print: know your policy exclusions.

6. Stay organized: keep a dedicated folder (digital + physical) for all claim documents.

7. Communicate clearly: use clear descriptions, item lists, and numbered attachments.

8. Track submissions: note the date, email addresses, portal entries, and reference numbers.

9. Follow up appropriately:If you have not yet been contacted by a claims adjuster, you may follow up using your original submission email threads sent to RentersCAN@msimga.com and claims-notify@gowalnut.com.
   Once a claims adjuster has been assigned, all future follow-ups should be directed only to the assigned adjuster for timely and accurate handling of your claim.

10. Maintain lease compliance: notify your landlord or building management if required; coverage may depend on timely reporting.