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Admin

Questions about Admin? See some of our most popular answers below!

Admin
Can I use Google Authentication to log in?
If you created your account using Google Authentication, you can continue using the "Log in with Google" option. If you prefer to use a password, you can change this within your “Account Settings”. Select the option “Login and Security” and select...
Thu, 18 Jan, 2024 at 11:18 AM
Admin
What can I view on my account settings?
Under your "Account Settings," you can view the following information listed below:Your Profile Login & SecurityReport Preferences TeamRental UnitsTenantsPayment Information
Thu, 18 Jan, 2024 at 11:18 AM
Admin
How do I view a tenant’s information?
To update/ add Tenant's, please follow the steps below:Step 1: Please navigate to "Account Settings" once you log in to your profile.Step 2: Select the option "Tenants" on the left pane.Step 3: You can add a new Tenant by clicking...
Wed, 17 Jan, 2024 at 3:50 PM
Admin
How do I update an address/rental units?
To update/ add Rental Units, please follow the steps below:Step 1: Please navigate to "Account Settings" once you log in to your profile.Step 2: Select the option "Rental Units" on the left pane.Step 3: You can add a new Rental...
Wed, 17 Jan, 2024 at 3:48 PM
Admin
How do I add team members?
To add team members to your account, please follow the steps below:Step 1: Please navigate to "Account Settings" once you log in to your account. Step 2: Select the option "Team" on the left pane.Step 3: To add a team member,...
Wed, 17 Jan, 2024 at 3:42 PM
Admin
How do I edit my report preferences?
You can customize your report preferences by following the steps below:Please navigate to "Account Settings" once you login to your profile.Select "Report Preferences" on the left pane.You can customize the preferences based on your requirements and save.
Wed, 17 Jan, 2024 at 3:26 PM
Admin
Naborly user, why do I need to verify again.
Thank you for transitioning over to Singlekey. As a final step, we do require our customers to complete the verification process. Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and anti-fraud process...
Fri, 15 Mar, 2024 at 3:07 PM
Admin
Our Service Locations
 SingleKey was established in 2017 in Toronto, Canada. Currently we provide services all over Canada and the USA.For Quebec residents, we currently provide our Tenant Reports and our Rent Collection Tool. Our Rent Guarantee Program is unavailable due to Quebec's...
Wed, 13 Dec, 2023 at 10:41 AM
Admin
I’m experiencing technical issues
If, for any reason, you're experiencing a technical issue, please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy to assist...
Wed, 20 Dec, 2023 at 9:13 AM
Admin
How do I view my receipts ?
You can view the receipts by following the steps mentioned below : Please navigate to the "Tenant Reports" page.Select the on "3 dots" on the right corner.Select the option "View Receipt" in the dropdown. You can choose to "Download" or “Email a...
Thu, 21 Mar, 2024 at 8:57 AM
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Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).