Tenant Report FAQs
Does the tenant have to give consent for Tenant Report?
Consent is required to run a credit check on an applicant. You will be asked to upload a consent file when entering a tenant’s information. This is usually obtained through rental application forms. If you do not have a consent...
Wed, 20 Dec, 2023 at 8:59 AM
Tenant Report FAQs
How can I view a sample report?
You can view a sample report by following the link attached here: https://www.singlekey.com/en-us/tenant-report/?l=ca Please scroll to the section where you see “Download sample report” and click on the button. Once you click on “Download sample report”, you can enter your...
Thu, 22 Feb, 2024 at 1:38 PM
Tenant Report FAQs
Are reference checks done by SingleKey?
We send out a quick optional survey to the landlord using the contact information from the application. If completed, you can view the answers from your account. We do not verify landlord references, but you are given their contact details...
Wed, 20 Dec, 2023 at 9:02 AM
Tenant Report FAQs
US public document scan is in progress – Partial/Blurred Report
The US court records system is quite fragmented, and sometimes the national database cannot provide all the information we’d like to receive. This triggers a state-level and county-level court records search, which sometimes requires manual intervention, which is why it...
Thu, 07 Dec, 2023 at 6:21 PM
Rent Collection FAQs
Update Tenant Banking Info
For updating the banking information for the tenant under Rent Collection, please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy...
Tue, 19 Dec, 2023 at 8:24 AM
Rent Guarantee Program FAQs
What is the process to raise a demand?
If your tenant defaults and you need to submit a demand for unpaid rent or damages, you can start the process via the Rent Guarantee you have set up in your SingleKey account. Simply click on the property that you...
Thu, 21 Dec, 2023 at 9:41 AM
Tenant Report FAQs
Can tenants order their own reports?
If you are a tenant looking to order a report on yourself, you will want to do our “enter tenant information” option. You will have to fill in your information as both the landlord and tenant and finish creating an...
Wed, 20 Dec, 2023 at 9:02 AM
Tenant Report FAQs
Where to get Tenant Insurance
SingleKey is currently in partnership with Duuo which is one of the Tenant Insurance providers. You could opt for this in case you don’t currently have a provider. Duuo Insurance link. Was this article helpful? Yes No Submit Cancel Thank you...
Thu, 07 Dec, 2023 at 6:36 PM
Admin
How do I update an address/rental units?
To update/ add Rental Units, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your profile. Step 2: Select the option “Rental Units” on the left pane. Step 3: You can add...
Wed, 17 Jan, 2024 at 3:48 PM
Tenant Report FAQs
When do I get charged for the report? -Tenant Invite
We only put a hold on your card. If the tenant doesn’t complete the application, the hold will be lifted on the 5th day of your invitation. You are not charged unless the tenant completes the application. You can cancel...
Tue, 14 May, 2024 at 8:35 PM