Admin
How do I add team members?
To add team members to your account, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your account. Step 2: Select the option “Team” on the left pane. Step 3: To add...
Wed, 17 Jan, 2024 at 3:42 PM
Tenant Report FAQs
Tenant Information needed for Tenant Report
To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) Date of birth SIN number and Driver’s license number are optional. To run a...
Wed, 20 Dec, 2023 at 9:01 AM
Admin
Our Service Locations
SingleKey was established in 2017 in Toronto, Canada. Currently we provide services all over Canada and the USA. For Quebec residents, we currently provide our Tenant Reports and our Rent Collection Tool. Our Rent Guarantee Program is unavailable due to...
Wed, 13 Dec, 2023 at 10:41 AM
Admin
Naborly user, why do I need to verify again.
Thank you for transitioning over to Singlekey. As a final step, we do require our customers to complete the verification process. Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and anti-fraud...
Fri, 15 Mar, 2024 at 3:07 PM
Pre-Screen
What is the difference between Pre- Screen and Tenant Report?
Pre-Screen v Tenant Report Pre-Screen Tenant Report Functionality Questionnaire form to collect information and insight on a potential tenant before ordering a Tenant Report. A comprehensive report including the credit check, public record search, and social media scan/check. Price It is a free tool...
Thu, 21 Dec, 2023 at 9:20 AM
Rent Collection FAQs
Does Rent Collection occur during Weekends or Holidays?
Rent Collection only occurs and processes during Business Days as per banking standards. Holidays and Weekends do not fall into business days. If rent is to be deposited and a weekend or holiday comes up, the rent will deposit the...
Wed, 31 Jan, 2024 at 1:16 PM
Tenant Report FAQs
Do you offer services / reports in french?
Currently, we do not have the option to provide our reports in French. However, we are in the works of implementing a site-wide update on many of our services to enhance our customer’s experience. At this time, our team is...
Tue, 26 Mar, 2024 at 10:31 AM
Rent Collection FAQs
How do I view my date of deposit for Rent Collection?
To view the Rent Collection date of deposit: Please login to your SingleKey account. Navigate to Rent Collection at the top toolbar. Under the tenant’s rent collection transaction history, you would be able to view the “Estimate Date of Deposit”...
Tue, 12 Dec, 2023 at 4:03 PM
Tenant Report FAQs
What is the pricing for adding a second applicant?
When adding a second applicant, you will be charged for two reports. This is because each individual’s credit and background check file is unique to them and would produce their report, hence there would be an additional charge for each...
Fri, 19 Jan, 2024 at 3:34 PM
Admin
How do I view a tenant’s information?
To update/ add Tenant’s, please follow the steps below: Step 1: Please navigate to “Account Settings” once you log in to your profile. Step 2: Select the option “Tenants” on the left pane. Step 3: You can add a new...
Wed, 17 Jan, 2024 at 3:50 PM