Rent Guarantee Program FAQs
Does the coverage extend to instances where the tenant breaks the lease?
Absolutely! Lease break protection is part of the Rent Guarantee Program as well! We cover up to 30 days of rent in case the tenant leaves without notice. For more information on our Rent Guarantee Program, please click here. To book...
Wed, 24 Jan, 2024 at 12:13 PM
Tenant Report FAQs
How do I fill out the SingleKey application?
You will receive the link in the email ID provided, please click on “Start Application”. Step 1: Once you click on Start Application, you will view the screen shown below, please click on “Apply Now” Step 2: You can begin by filling...
Mon, 29 Jan, 2024 at 3:13 PM
Admin
How do I update my login credentials?
You can update your email ID and password by navigating to “Account Settings”. Please select the option”Login and Security” on the left pane. You can change/update your email ID, and password and enable two-factor authetication as well. Was this...
Mon, 08 Apr, 2024 at 1:10 PM
Admin
Can I use Google Authentication to log in?
If you created your account using Google Authentication, you can continue using the “Log in with Google” option. If you prefer to use a password, you can change this within your “Account Settings”. Select the option “Login and Security” and...
Thu, 18 Jan, 2024 at 11:18 AM
Rent Collection FAQs
How much does Rent Collection service cost?
The rent collection service is free for up to 3 concurrent transactions per month – so if you have 3 leases, you will typically pay $0 per month. For up to 10 leases, we would charge $5 per transaction (10-3...
Wed, 31 Jan, 2024 at 1:01 PM
Tenant Report FAQs
How to do a new credit check – “Enter Tenant Info”
Step 1: Log in to SingleKey and select the Tenant Report option from the top menu. Then, click on “Order new report” on the top right corner of the page. Step 2: Choose whether you would like to: (A) Send an...
Fri, 19 Jan, 2024 at 3:30 PM
Rent Guarantee Program FAQs
What do you look for in a tenant?
The qualification criteria are listed below: Rent-to-Income Ratio: The rent-to-income ratio must not exceed 45%. This ensures that the prospective tenant’s income is sufficient to comfortably cover the rent. Financial History: The prospective tenant should not have any bankruptcies, legal files, or...
Thu, 21 Dec, 2023 at 9:40 AM
Rent Collection FAQs
How do I create a new Rent Collection?
You can set up a new Rent Collection contract by following the steps below: Step 1: The first step is to log into your profile and navigate to “Rent Collection”. Step 2: Select “New Rent Collection” in the right corner. Step 3: You...
Wed, 24 Jan, 2024 at 11:15 AM
Tenant Report FAQs
How long information stays on your credit report?
Credit bureaus may keep positive or negative information on your credit report. Credit bureaus keep this information on your credit report for a certain period of time. The exact time varies based on: The type of financial information Your province...
Fri, 09 Feb, 2024 at 5:11 PM
Tenant Report FAQs
How should I complete the application if I’m currently unemployed?
Step 1: In case you are currently unemployed, you can select the most suitable option from the dropdown, under “Employment Status”. Step 2: Select “unemployed” from the dropdown present in the “Employment status” box. Step 3: This will allow you to proceed...
Mon, 22 Jan, 2024 at 11:26 AM