Keeping your bank information up to date ensures that rent payments are deposited correctly and without delay. If you’re a landlord using SingleKey’s Rent Collection service, you can update your deposit account details at any time by following the steps below. Step-by-Step Guide to Update Banking Information Step 1:Log in to your SingleKey account and […]
If your Rent Collection status says “Under Review,” don’t worry — this is a normal part of the activation process. As we process payments through our Rent Collection platform, there are times when we require additional documentation to verify the information provided. This helps us ensure the accuracy and security of your Rent Collection contract […]
If you need to stop a rent collection contract, you can easily do so through your SingleKey account. Follow the steps below to cancel a rent collection agreement: Step 1: Log into Your Account Once logged in, navigate to the “Rent Collection” page from your dashboard. Step 2: Locate the Contract Find the specific […]
Need to delay or skip a rent collection for the month? With SingleKey’s Rent Collection tool, you have the flexibility to manage upcoming payments with just a few clicks. Here’s a step-by-step guide to help you skip or reschedule a rent payment: 🔄 Step-by-Step: Modify the Next Rent Payment Step 1: Access Rent CollectionLog into […]
At SingleKey, we offer two rent collection methods—Pre-Authorized Debit (PAD) and Interac—each with its own processing timeline. 🕒 Transaction Completion Time 1. Pre-Authorized Debit (PAD):PAD transactions typically take 4–5 business days to be finalized. If the withdrawal date falls on a weekend or holiday, processing will begin on the next business day. 2. Interac e-Transfer:Interac […]
Follow the steps below to get started: Step 1: Log into Your SingleKey Profile Begin by logging into your SingleKey account. From your dashboard, navigate to the “Rent Collection” section. Step 2: Click “New Rent Collection” In the top-right corner of the Rent Collection section, click on “New Rent Collection” to initiate the setup. Step […]
If you no longer require coverage under the Rent Guarantee Program, cancelling is quick and easy through your SingleKey account. To request a cancellation: Log into your SingleKey profile. Navigate to the “Rent Guarantee” section. Click on “Request Cancellation” and follow the prompts. Once your request is submitted, our team will review it and follow […]
If a tenant leaves without proper notice or abandons the unit early, it can lead to unexpected vacancies and lost rental income. With our Rent Guarantee, you’re not left to shoulder the burden alone. ✅ What’s Covered? In the event of a lease break, our program provides up to 30 days of rent coverage, helping […]
If your tenant has maliciously damaged the property, you can initiate a demand through your SingleKey account. Here’s what we’ll need from you to proceed: Photos of the Property Include clear before and after images to show the extent of the damage. Invoices or Estimates for Repairs If you’ve already begun repairs, submit copies of […]
As part of our Rent Guarantee Program, landlords are protected for up to 12 months of rental income or $60,000, whichever comes first. This coverage ensures you’re not left without support in the event of a tenant default or lease violation. 🕒 When Should You Raise a Demand? We encourage landlords to contact us immediately […]
Yes! Students can qualify for Rent Guarantee coverage, provided a few key conditions are met. We understand that many rental units across Canada are used for student accommodation. That’s why our Rent Guarantee Program is designed to support not only traditional renters but also students—so long as there’s a guarantor listed on the lease. What […]
The Rent Guarantee Program offers peace of mind to landlords by protecting rental income in the event of tenant default. But when exactly does this coverage begin? ✅ Start of Coverage Coverage under the Rent Guarantee Program officially begins once three key conditions are met: 1. Tenant ApprovalThe tenant must be reviewed and approved based […]
