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eLease FAQs: What Every Landlord Should Know

June 17, 2025 6:25 pm

SingleKey’s eLease tool offers a fast, secure, and legally compliant way to sign rental agreements online. While it simplifies the process, there are a few important things to know about how eLease works—especially when it comes to time limits, making updates, and legal restrictions.​ Here are the top questions we receive from landlords and property […]

Why Landlords Love eLease

June 17, 2025 6:09 pm

Gone are the days of printing, scanning, or waiting for tenants to meet in person. With SingleKey’s eLeasing, everything happens online—faster, safer, and more organized than ever before.​ Here’s how it works: Step 1: Auto-Fill Lease Details Effortlessly Start with a professional lease template tailored to your province (e.g., Ontario Standard Lease).​Automatically populate fields using […]

Does SingleKey Offer Property Management Services?

June 17, 2025 5:45 pm

While SingleKey is not a traditional property management company, we offer a suite of powerful tools designed to simplify and streamline the rental process for landlords, property managers, and real estate professionals.​ What We Offer Our platform focuses on helping landlords manage key aspects of their rental business without taking over full management responsibilities. Here’s […]

Naborly x SingleKey: A Unified Future for Tenant Screening

June 17, 2025 5:22 pm

In a major step toward enhancing the rental experience for landlords and property managers across Canada, SingleKey acquired Naborly in 2022. This strategic move brought together two of the country’s most trusted names in tenant screening, creating a unified platform built to deliver even more value, protection, and peace of mind.​ What This Means for […]

What We Do

June 17, 2025 5:16 pm

Whether you own one property or manage multiple units, renting comes with risks. That’s where SingleKey steps in. Our platform allows landlords to: Screen Tenants with in-depth background and credit checks Evaluate Risk using detailed tenant profiles and rent-to-income ratios Protect Their Investment through our industry-leading Rent Guarantee program Why It Matters Landlords deserve confidence […]

What Are Our Business Hours?

June 17, 2025 5:05 pm

At SingleKey, we’re committed to supporting you every step of the way. Our Customer Success Team is available throughout the week to assist you via phone, live chat, and email.​ Support Hours Monday to Friday: 8:00 AM – 7:00 PM EST Saturday: 10:00 AM – 2:00 PM EST Sunday & Holidays: Closed How to Reach […]

Where Are You Located?

June 17, 2025 5:01 pm

SingleKey is proudly a Canadian company headquartered in Toronto, Ontario. While our roots are in Canada, we serve landlords, tenants, and property managers nationwide.​ In addition to our full suite of services across Canada, we also offer select services in the United States to support our growing North American customer base. Whether you’re managing properties […]

How Do I View or Manage a Tenant’s Information?

June 17, 2025 4:03 pm

With SingleKey, managing tenant details is quick and easy. You can view existing tenant information, add new tenants, or archive records you no longer need—all in one place.​ Follow the steps below to view or manage tenant information:​ Step-by-Step Guide Step 1: Log in to your SingleKey account and navigate to “Account Settings.”​ Step 2: […]

How Do I Update or Add an Address/Rental Unit?

June 17, 2025 2:41 pm

Managing your rental properties is simple with SingleKey. Whether you need to add a new rental unit, update an existing address, or archive a property you no longer manage, you can do it all in just a few clicks from your account dashboard. Follow the steps below to update or add rental units:​ Step-by-Step Guide […]

How Do Teams Work on SingleKey?

June 16, 2025 10:44 pm

Collaborating on SingleKey just got easier. Whether you’re managing multiple properties, brokerages, or companies, our Teams feature helps streamline your workflow. With team management, you can assign admin roles, control teammate access, and share reports effortlessly—all while each user maintains their own login credentials. In this article, we’ll walk you through: How to create a […]

How do I edit my report preferences?

June 16, 2025 10:31 pm

How to Customize Your Report Preferences Tailoring your report preferences ensures you receive the most relevant information based on your needs. Follow the steps below to customize your settings:​ Step-by-Step Guide: Step 1: Log in to Your ProfileStart by logging into your account on our website.​ Step 2: Go to Account SettingsOnce logged in, click […]

How Do I Update My Payment Information?

June 16, 2025 8:58 pm

Keeping your payment information up to date ensures there are no interruptions in service. Follow the steps below to update your credit card details in your SingleKey account:​ Steps to Update Your Payment Method: Step 1: Log in to your SingleKey account and navigate to “Account Settings.”​ ​Step 2: In the left-hand menu, click on […]