If you’re having trouble accessing a tenant report on our platform, don’t worry — we’re here to help. Before reaching out, please review the following common reasons that may prevent access to your report: ✅ Checklist to Access Your Report: Is your profile completed?Ensure all required fields in your landlord profile are filled out. Is […]
Need to update your personal information? You can easily view and edit your profile settings in just a few steps. Whether you’ve changed your phone number, updated your address, or want to correct a typo in your name, managing your account details is quick and hassle-free. Here’s how to view and update your profile settings: […]
In today’s digital landscape, safeguarding sensitive financial information has become more critical than ever. At SingleKey, we understand that our users entrust us with highly confidential tenant financial data, and we take this responsibility seriously. That’s why we’ve implemented a comprehensive identity verification system designed to protect both our users and the individuals whose information […]
Creating an account with SingleKey is quick and easy. Whether you’re a landlord, property manager, or tenant, signing up allows you to access a variety of tools and services to simplify your rental process. Follow These Steps to Get Started: Visit the SingleKey WebsiteGo to www.singlekey.com from your desktop or mobile device. Click “Sign Up”On […]
You can easily access your payment history and receipts by logging into your SingleKey account. Just follow the steps below: Step-by-Step Instructions: Log in to your SingleKey account. Click on your profile icon at the top right corner of the screen. From the dropdown menu, select “Account Settings.” In the left-hand navigation pane, choose “Payment […]
Keeping track of your payment history and receipts is easy through your account. Follow the steps below to view and manage your receipts: Steps to View Your Receipt: Log in to your account and navigate to the “Tenant Reports” page. Locate the transaction you wish to view and click on the three dots (⋮) on […]
Need to access your receipts for rent collection, screening, or other services? No problem! You can easily view, download, or email receipts right from your account. 🔍 Follow These Steps to View Your Receipts: Log in to your account and navigate to the “Tenant Reports” page. On the right-hand side of the table, click on […]
Our Rent Collection platform supports a wide range of Canadian financial institutions—and the list continues to grow! If your bank is listed below, you should have no trouble linking your account and completing the setup process. However, please note:If your financial institution is not supported, the micro-deposit verification process will fail. In that case, we […]
At this time, our Rent Collection system is designed to support monthly rent payments only. This means it does not currently support one-time charges such as prorated rent, security deposits, or other initial fees. How Should I Collect These Payments? We recommend that landlords collect any one-time fees manually outside of the platform, typically at […]
Absolutely! Our Rent Collection service is designed to support both personal (residential) and commercial properties, making it a flexible solution for landlords and property managers alike. Personal Properties Whether you’re renting out a single unit or managing multiple residential properties, Rent Collection allows you to streamline monthly rent payments, get paid on time, and maintain […]
Rent Collection just got faster and more convenient with Interac e-Transfer. You’ll now be able to receive your rent payments the same day or within 1 business day, offering a much quicker alternative to traditional payment methods like Pre-Authorized Debit (PAD). Here’s How It Works: 1. Interac Sends an Email Request Each month, your tenant […]
If you’re using SingleKey’s Rent Collection platform, it’s easy to track when your rent payments are expected to be deposited. Follow the steps below to view your Estimated Date of Deposit: Steps to View Your Deposit Date: Log in to Your SingleKey AccountVisit www.singlekey.com and sign in with your credentials. Navigate to Rent CollectionOnce logged […]
