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What are the documents I can provide for proof of payment?

March 21, 2025 2:43 pm

You could upload documents such as: – Bank Statement  – Rent receipt  Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

How do I report my rent payments?

March 21, 2025 2:42 pm

After signing up, you’ll need to provide proof of your monthly rent payments, such as bank statements or receipts, through the Rent Credit platform. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

Why hasn’t my credit score increased yet?

March 21, 2025 2:42 pm

Once Rent Credit is live and rent payments begin to be reported, improvements to a customer’s credit score may take some time. Several factors influence how quickly their score changes, including the existing credit profile, credit utilization, and payment history on other accounts. Furthermore, credit bureaus may take several weeks to process reported payments. Consistent, […]

How does Rent Credit work?

March 21, 2025 2:41 pm

Rent Credit reports monthly rent payments to Equifax, allowing customers to build their credit history without taking on additional debt. By consistently paying rent on time, customers can enhance their credit score, similar to how consistent payments on other financial commitments, like credit cards or cellphone plans work. This process strengthens a credit profile over […]

How do I cancel Rent Guarantee?

March 17, 2025 11:32 am

Users can request cancellation for approved or active Rent Guarantees. Please read this article before proceeding to ensure this is your decision. To request cancellation, please follow the steps bellow. Step 1: Log into your SingleKey account and click on the “Rent Guarantee” header. Step 2: Besides the tenant’s name, click on the 3 dots & […]

Did You Know? Credit Bureaus Keep Track of Your Name Changes!

March 13, 2025 3:41 pm

Credit bureaus track both your primary name and any AKAs (Also Known As) linked to your credit file. When a name change occurs—whether through marriage, divorce, or legal reasons—your new name becomes the primary, while previous names are stored as AKAs. Both the primary name and AKAs are automatically included in the search process, ensuring […]

How do I view my Payment History and Receipts?

March 9, 2025 9:04 pm

You can view the receipts by logging into your SingleKey account and following the steps mentioned below:  Please navigate to the “Account Settings” by clicking on your profile at the top right of the screen. Select “Payment Information” from the navigation pane on the left side of your screen You may view the receipts here […]

Should these dates match the start and end dates of my rental agreement?

March 6, 2025 4:19 pm

Not always. You are setting the timeframe for rent collection through our service, which may differ from your rental agreement. For example, if you have already collected the first month’s rent when signing the lease, you may want to set the start date for the second month’s rent instead. Was this article helpful? Yes No […]

What if I need to collect prorated rent or a security deposit?

March 6, 2025 4:19 pm

Currently, our system is only set up to collect monthly payments. We recommend collecting one-time fees, like a security deposit, manually when signing the lease. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

What happens when I invite the tenant to pay rent via PAD?

March 6, 2025 3:26 pm

The tenant will be sent an email requesting consent to the rent payment terms and asked to connect their bank account by logging in with their bank credentials, or by uploading a void check or direct deposit form. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

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