Whether you own one property or manage multiple units, renting comes with risks. That’s where SingleKey steps in. Our platform allows landlords to: Screen Tenants with in-depth background and credit checks Evaluate Risk using detailed tenant profiles and rent-to-income ratios Protect Their Investment through our industry-leading Rent Guarantee program Why It Matters Landlords deserve confidence […]
At SingleKey, we’re committed to supporting you every step of the way. Our Customer Success Team is available throughout the week to assist you via phone, live chat, and email. Support Hours Monday to Friday: 8:00 AM – 7:00 PM EST Saturday: 10:00 AM – 2:00 PM EST Sunday & Holidays: Closed How to Reach […]
SingleKey is proudly a Canadian company headquartered in Toronto, Ontario. While our roots are in Canada, we serve landlords, tenants, and property managers nationwide. In addition to our full suite of services across Canada, we also offer select services in the United States to support our growing North American customer base. Whether you’re managing properties […]
With SingleKey, managing tenant details is quick and easy. You can view existing tenant information, add new tenants, or archive records you no longer need—all in one place. Follow the steps below to view or manage tenant information: Step-by-Step Guide Step 1: Log in to your SingleKey account and navigate to “Account Settings.” Step 2: […]
Managing your rental properties is simple with SingleKey. Whether you need to add a new rental unit, update an existing address, or archive a property you no longer manage, you can do it all in just a few clicks from your account dashboard. Follow the steps below to update or add rental units: Step-by-Step Guide […]
Collaborating on SingleKey just got easier. Whether you’re managing multiple properties, brokerages, or companies, our Teams feature helps streamline your workflow. With team management, you can assign admin roles, control teammate access, and share reports effortlessly—all while each user maintains their own login credentials. In this article, we’ll walk you through: How to create a […]
How to Customize Your Report Preferences Tailoring your report preferences ensures you receive the most relevant information based on your needs. Follow the steps below to customize your settings: Step-by-Step Guide: Step 1: Log in to Your ProfileStart by logging into your account on our website. Step 2: Go to Account SettingsOnce logged in, click […]
Keeping your payment information up to date ensures there are no interruptions in service. Follow the steps below to update your credit card details in your SingleKey account: Steps to Update Your Payment Method: Step 1: Log in to your SingleKey account and navigate to “Account Settings.” Step 2: In the left-hand menu, click on […]
At SingleKey, we support a variety of secure and convenient payment options for purchasing a Tenant Report. The following payment channels are accepted: Visa Mastercard Visa Debit American Express (AMEX) If you encounter any issues while processing a payment, feel free to contact our support team for assistance. Was this article helpful? Yes No Submit […]
At SingleKey, we strive to ensure your experience is smooth and hassle-free. However, if you run into a technical issue while using our platform, we’re here to help. Here’s what to do and how to get support quickly. Email: Send a detailed message to info@singlekey.com Step 2: Include These Details in Your Message To help […]
Keeping your login credentials up to date is important for both convenience and security. If you need to update your email address, change your password, or enable extra security measures, you can do so easily through your account settings. Follow These Simple Steps: Go to “Account Settings”Log in to your account and navigate to the […]
If you’re having trouble logging into your account, don’t worry — resetting your password is quick and easy. Follow the steps below based on how you signed up and how you want to manage your login credentials. 🔹 1. Reset Password from the Login Screen If you can’t log in and need to reset your […]
