Knowledge Base Archive

Feature / Step Tenant Invite Enter Tenant Info Who fills out the application? The tenant fills it out after receiving an email invitation. The landlord (you) enters all the tenant’s information manually. Consent Form Tenant provides consent directly during the application process. Landlord must upload a signed consent form manually. Required Information Collected directly from […]

What does “HIT” mean under the Credit File Metadata?

June 4, 2025 3:01 pm

The term “HIT” in the credit file metadata indicates that the credit bureau was able to successfully locate and retrieve the applicant’s credit file during the screening process. In other words, a “HIT” confirms that: The applicant’s credit profile exists with the bureau. The system was able to match the applicant’s information to a valid […]

Why does the income mentioned by the tenant differ from the income shown on their uploaded document?

June 4, 2025 2:51 pm

The income stated on the application is the self-reported income provided directly by the tenant during the application process. In contrast, the income shown on the uploaded document by the applicant (e.g., pay stub, employment letter, etc.) is typically issued by the applicant’s employer and reflects official earnings as recorded by their place of work. […]

Why does the report say ID Verification is “incomplete”?

June 4, 2025 2:28 pm

The “ID Verification: Incomplete” status appears when the applicant does not fully complete the ID verification (IDV) process during their application. As part of the application, the IDV step includes a secure, encrypted link that redirects the applicant to upload a photo of their government-issued ID along with a selfie for identity confirmation. If the […]

Does Rent Credit require a minimum commitment period?

May 16, 2025 9:53 am

No, there is no minimum commitment period, but to maximize the benefits for your credit profile, it’s recommended to continue reporting for as long as you are renting. It typically takes 3-6 months to see material changes to your credit score after starting rent reporting. Was this article helpful? Yes No Submit Cancel Thank you […]

What happens if I move while using Rent Credit?

May 16, 2025 9:49 am

If you move, you’ll need to update your lease details in the Rent Credit platform to continue reporting rent payments. We will close the tradeline associated with your previous rental and start a new one for your new address. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!

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What’s the difference between “Tenant Invite” and “Enter Tenant Info”?

What does “HIT” mean under the Credit File Metadata?

Why does the income mentioned by the tenant differ from the income shown on their uploaded document?

Why does the report say ID Verification is “incomplete”?

How can I contact Rent Credit support?

What happens to my reported payments if I cancel Rent Credit?

How do I cancel my Rent Credit subscription?

Are there any hidden fees or penalties?

Does Rent Credit require a minimum commitment period?

What happens if I move while using Rent Credit?

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