💳 When Is My Card Charged?

You are only charged if the tenant completes the application.
When you send an application invitation, a temporary hold is placed on your credit card. This hold is not a charge—it’s simply a pending authorization to reserve the funds.

If the tenant does not complete the application, the hold will be automatically released on the 5th day after the invitation was sent.

🛑 Can I Cancel the Invitation?

Yes! If the tenant hasn’t started or submitted their application, you can easily cancel the invitation and the hold will be released immediately.

Here’s how:

1. Go to your dashboard and locate the tenant invitation.

2. Click the three dots next to the invitation.

3. Select “Cancel Invitation.”

This will immediately lift the hold on your card.

⏳ Do Application Links Expire?

Yes — every tenant application link is valid for 5 days.
If the tenant doesn’t complete the form within that time, the link will automatically expire, and the payment hold will be released.

💰 Can I Get a Refund?

Once a Tenant Report is delivered, refunds cannot be issued under any circumstances. This policy applies even if the report was purchased by mistake. We encourage users to verify tenant details and report requirements carefully before initiating a purchase.

✅ Key Takeaways

• You are not charged unless the tenant completes the application.

• A temporary hold is placed on your card when the invite is sent.

• The hold is lifted after 5 days or when the invite is manually cancelled.

• Application links automatically expire after 5 days.

• Delivered Tenant Reports are non-refundable once completed.

For any questions or concerns about refunds, billing, or invitation status, feel free to reach out to us at info@singlekey.com or call 1-877-978-1404 — we’re here to help!