If your Rent Collection status says “Under Review,” don’t worry — this is a normal part of the activation process.
As we process payments through our Rent Collection platform, there are times when we require additional documentation to verify the information provided. This helps us ensure the accuracy and security of your Rent Collection contract and maintain compliance with industry standards.
What Happens Next?
Once your documents are submitted, our team will review them. We’ll notify you as soon as there’s an update or when your Rent Collection has been officially activated.
Common Documents We May Request:
To speed up the review process, please ensure you provide the following documents if requested:
-
Proof of Ownership of the property, dated within the last 6 months
(e.g., utility bill, property tax statement, or recent mortgage statement) -
Signed Lease Agreement between you and the tenant
If additional documents are required, we’ll reach out with a specific list based on your situation.
Need Help?
If you’re unsure what to upload or have trouble locating the documents, feel free to contact our Support team. We’re happy to assist and ensure your Rent Collection gets activated as quickly as possible.
