What to Do If You’re Experiencing Technical Issues

At SingleKey, we strive to ensure your experience is smooth and hassle-free. However, if you run into a technical issue while using our platform, we’re here to help. Here’s what to do and how to get support quickly.

Email: Send a detailed message to info@singlekey.com

Step 2: Include These Details in Your Message

To help us resolve your issue efficiently, please include as much of the following information as possible:

  • A clear description of the issue (what you were doing and what went wrong)

  • Any error messages you received

  • Screenshots or a screen recording showing the issue

  • The webpage or URL where the issue occurred

  • Your browser and device type (e.g., Google Chrome on Windows 10, Safari on iPhone)

The more information you can provide upfront, the faster we can get to the root of the issue.

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Our Customer Success Team is always available by live chat, email, and phone to help you.

Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).