Rent Collection Not Yet Deposited? Here’s What to Expect

At SingleKey, we offer two rent collection methods—Pre-Authorized Debit (PAD) and Interac—each with its own processing timeline.

🕒 Transaction Completion Time

1. Pre-Authorized Debit (PAD):
PAD transactions typically take 4–5 business days to be finalized. If the withdrawal date falls on a weekend or holiday, processing will begin on the next business day.

2. Interac e-Transfer:
Interac is designed for faster transactions. Once the tenant accepts the Interac payment request, the rent is usually deposited within 1 business day.

🔁 How to Switch from Interac to PAD

If you prefer to switch a tenant’s rent collection method back to PAD for consistent processing, follow these steps:

1. Navigate to the “Rent Collection” section.

2. Click on the tenant’s name.

3. Scroll down to Rent Withdrawal Method.

4. Select Pre-Authorized Debit (PAD).
   

   

🛠️ Support for Missing Payments

If it’s been more than 5 business days since the withdrawal date (for PAD) or more than 1 business day after tenant acceptance (for Interac) and you haven’t received the rent, we’re here to assist:

• 📧 Email: info@singlekey.com

• 💬 Chat: Use the chatbot at the bottom right corner of our website

We’re committed to making your rent collection experience fast, reliable, and stress-free. If you encounter any delays, don’t hesitate to reach out!