To order a tenant report, follow these steps:
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Visit singlekey.com (Canada) or singlekey.com (U.S.) and complete your account setup.
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Once your account is set up, go to the “Tenant Reports” section.
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Click “Order New Report” in the top right corner of the screen.
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On the next page, choose between:
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Invite Tenant
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Enter Tenant Information
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Select the option that best fits your needs and follow the instructions below.
Option 1: Invite Tenant
This is the recommended method for a faster and more seamless experience. When you select Invite Tenant, an email with a rental application form will be sent to the tenant. They will fill out their information and provide consent to run a credit check and a public records scan.
Benefits of this option:
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Streamlines the process
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Tenant provides consent directly
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No need for manual data entry
Once the tenant submits the form, you’ll receive a confirmation email. You can also log into your account at any time to view completed reports.
Option 2: Enter Tenant Information
If you prefer to enter the tenant’s details manually, ensure you obtain written consent (usually through a rental application form) to run a credit check and public records search.
After consent is received:
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Input the tenant’s details
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Receive the report in about 5 minutes
Required Information
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For Canadian tenants:
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Full name
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Date of birth
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Phone number
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Email address
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Current address
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For U.S. tenants:
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Full name
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Date of birth
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Phone number
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Email address
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Current address
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Social Security Number (SSN)
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Why These Reports Matter
Running tenant background checks is a key step in protecting your property and other tenants. Reports include insights into:
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Credit history and score
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Eviction records
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Public document scans
These details help you make informed, confident rental decisions.
