To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below:
Step 1: Please navigate to the “Rent Collection” page once you log into your account.
Step 2: Please navigate to the tenant’s rent collection contract and select the option “Modify next payment”.
Step 3: There will pop up that will appear with two options that you can choose from, “Reschedule” or “Skip”.
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When you choose to delay a payment, you are essentially changing the date of the collection to another for the current month only. To do so, select “Reschedule”.
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Enter the date you want the payment to be withdrawn from the tenant’s account and click “Continue”.
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Note: Your tenant will receive an email letting them know you changed the date.
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To skip the rent payment on SingleKey for the month, select “Skip” and click “Continue”.
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You and your tenant will both receive an email with confirmation that the rent payment has been skipped for that month
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For more information on our rent Collection tool, please click here
https://www.singlekey.com/en-ca/rent-collection/
In case you have additional questions please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy to assist you.
