If you’re having trouble accessing a tenant report on our platform, don’t worry — we’re here to help. Before reaching out, please review the following common reasons that may prevent access to your report:
✅ Checklist to Access Your Report:
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Is your profile completed?
Ensure all required fields in your landlord profile are filled out. -
Is your account verified?
Have you completed the verification process? Verification is necessary to access reports for security and compliance reasons. -
Has the payment been completed?
Make sure the payment has been successfully processed. You will not be able to view the report until payment is confirmed. -
Has enough time passed?
Reports may take up to five minutes to generate after the screening is initiated. Please give it a few moments.❗ Still Having Trouble?
If all the above steps have been completed and you still can’t access the report, we’re here to help!
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Email us at: info@singlekey.com
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Chat with us using the chatbot located at the bottom right-hand corner of our website
Our support team is happy to assist you and ensure you get access to your report as quickly as possible.
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