Rent Guarantee Program FAQs
Book a call with our Rent Guarantee Specialist
To book a call with our Rent Guarantee Specialist, please select a time that works best for you here: https://calendly.com/rent-guarantee/contact Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Fri, 02 Feb, 2024 at 2:55 PM
Admin
Where can I find a rental application?
You can set up an application here: https://www.singlekey.com/en-ca/tenant-report/ You can access this link for 5 tips to streamline the Rental Application Process: https://www.singlekey.com/en/ownerkey/tenant-screening/5-tips-to-streamline-rental-application-process/ Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Wed, 13 Dec, 2023 at 10:41 AM
Admin
General documents and forms pertaining to Landlords
For Resources for Canadian Landlords, please click here. For Resources for US Landlords, please click here. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Wed, 13 Dec, 2023 at 10:41 AM
Admin
Where are you located ?
We are a Canadian company based out of Toronto, Ontario. We serve all of Canada and offer select services in the US. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Wed, 13 Dec, 2023 at 10:41 AM
Admin
What are our business hours?
Support hours are from 8 am-7 pm EST every weekday and 10 am-2 pm on Saturdays. Note our Customer Support line is +1 877-978-1404. Phone, chat, and email support.Our Customer Success Team will be available to answer questions: Weekdays: 8...
Thu, 18 Jan, 2024 at 11:17 AM
Rent Guarantee Program FAQs
What if the tenant damages my property?
If the tenant maliciously damages your property, you can start a demand by following the steps here. In the case of any malicious damages: We would ask for photos (before & after) Invoices for repairs (if you’ve already started the process) ...
Thu, 21 Dec, 2023 at 9:59 AM
Admin
How do I view my profile settings?
Update your account details like name, phone number, or address, anytime by following these steps: Select Account Settings from the menu bar. Click Your profile. After you’ve added the updated details, click save. Was this article helpful? Yes No Submit...
Wed, 17 Jan, 2024 at 2:05 PM
Admin
How do I create an account?
You can use this link to create an account: https://platform.singlekey.com/signup?only=login After you enter your information, you will be asked to go through our verification process. Once your account has been verified, you can run reports. You could always call us...
Mon, 11 Dec, 2023 at 5:47 PM
Rent Guarantee Program FAQs
Enrolling existing tenants on Rent Guarantee
In case they are existing tenants in the rental unit: We would need to see six (6) months’ worth of on-time rental payments along with proof of income. Credit report/ proof of income back, from the time the tenant applied...
Thu, 21 Dec, 2023 at 9:41 AM
Rent Guarantee Program FAQs
How can I claim property damage on Rent Guarantee?
If the tenant maliciously damages your property, you can start a demand by following the steps here. For more information on our Rent Guarantee Program, please click here. To book a call with our Rent Guarantee Specialist, please select a time that...
Thu, 21 Dec, 2023 at 10:09 AM