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Admin

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Admin
Naborly x SingleKey
SingleKey acquired Naborly! Naborly users can look forward to the best screening experience in Canada, as we merge our screening platforms. We are committed to ensuring a smooth transition for all Naborly users. Naborly users transitioned to the SingleKey Platform on November...
Wed, 13 Dec, 2023 at 10:41 AM
Admin
What are our business hours?
Support hours are from 8 am-7 pm EST every weekday and 10 am-2 pm on Saturdays. Note our Customer Support line is  +1 877-978-1404. Phone, chat, and email support.Our Customer Success Team will be available to answer questions: Weekdays: 8...
Thu, 18 Jan, 2024 at 11:17 AM
Admin
Our Purpose
SingleKey helps landlords find the right tenant and manage the risks that come with renting. Screen tenants, run background checks, and rest assured that your rental income and property are protected with our Rent Guarantee. Whether you’re an experienced landlord...
Wed, 13 Dec, 2023 at 10:41 AM
Admin
How do I create an account?
You can use this link to create an account: https://platform.singlekey.com/signup?only=login  After you enter your information, you will be asked to go through our verification process. Once your account has been verified, you can run reports. You could always call us...
Mon, 11 Dec, 2023 at 5:47 PM
Admin
What is ID Verification?
SingleKey is driven to provide a safe platform for all of our users. Verification!  As a part of creating an account with us, we have implemented a 2-step verification process. The verification process is mandatory for all users registering with...
Fri, 15 Mar, 2024 at 3:08 PM
Admin
How do I reset my password?
Customer may encounter problems logging in from time to time  Reset Password Password can be changed on the log in screen.    2. Change Password Having difficulties logging in and want to reset your password. Click “Update Password” under “setting”. Here,...
Thu, 18 Jan, 2024 at 9:00 AM
Admin
Where are you located ?
We are a Canadian company based out of Toronto, Ontario. We serve all of Canada and offer select services in the US. Was this article helpful? Yes No Submit Cancel Thank you for your feedback!
Wed, 13 Dec, 2023 at 10:41 AM
Admin
Adding a payment method
To set up payment channels on your account, Select user preferences from the menu bar. Click the Update payment information under Billing. Click Add payment and fill in the required details. After you’ve added the details, click save. Click done once you’ve...
Mon, 11 Dec, 2023 at 5:47 PM
Admin
How do I view my profile settings?
Update your account details like name, phone number, or address, anytime by following these steps: Select Account Settings from the menu bar. Click Your profile. After you’ve added the updated details, click save. Was this article helpful? Yes No Submit...
Wed, 17 Jan, 2024 at 2:05 PM
Our Topics
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Our Customer Success Team is always available by live chat, email, and phone to help you.



Support hours are from 8 am to 7 pm EST on weekdays and 10 am to 2 pm EST on Saturdays (closed on Sundays and Holidays).