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How to: Order a SingleKey Credit and Background Check Report

Published on Mar 7, 2023 | Updated on Apr 27, 2023

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SingleKey offers one of the fastest and most comprehensive tenant credit and background check reports available in both Canada and the US.

To get started, either:

  • Click the “New Credit Check” button, located at the top right corner of the page after you create your account,
  • Visit the SingleKey Credit and Background Check page, to learn more about the report and click “Order Now” located at the top right corner of the website, or
  • Click here

There are two ways to order a report and both ways are explained in this support article:

  1. Invite Tenant – Invite an applicant to fill out the application form
  2. Enter Tenant Information – enter the tenants’ details and get a report back in under 5 minutes

1. Invite Tenant

This option is ideal for landlords who have not yet collected their prospective tenants person information (such as name, date of birth and current address), or for when the a landlord would like to charge the tenant for the cost of the report.

To get started, click “Send Invitation” located at the bottom of the card.

On the next page, you will be asked to enter the applicants first and last name, as well as the their phone number and email. A link to the SingleKey form is then automatically sent out to collect their details. A landlord is given the option to select who will pay for the report (either the landlord or tenant) and if you require the tenant(s) to have renters insurance.

Providing landlord and employment references as well as uploading additional documents is an optional part of the form. The landlord can request that specific parts of the application become a required field by clicking “+ Additional Options”. This means that the applicant won’t be able to submit or complete the form without also adding the selected documents or completing the required fields

Once your prospective tenant has filled out the tenant invitation, the landlord will find the completed SingleKey Report available in their account on the “Tenant Reports” page.

2. Enter Tenant Information

The second way to order a report on a prospective tenant is by entering their information directly into the system and having a report generate within a few minutes. This is the best option for landlords who have collected an applicant’s information and consent, or who use rental application, pre-screening form or collect applicant driver’s licences.

To get started, click the “Enter Info” button at the bottom of the card

Next, you fill out the form with the tenant’s information. Note that some fields of the application are required to proceed. The information that is required to order a report is the following:

  • Applicant legal first and last name,
  • Applicant date of birth, and
  • Applicant current address.

Note that the drivers’ licence and SIN/SSN number fields are optional but greatly increase our ability to collect information.

Before submitting the application, the landlord can upload a copy of the tenant’s drivers license or tenant consent.

On the next page, you will be prompted for payment to complete the order. You can also save your payment method for future purchases.

When your order is completed, you will find the report viewable in your SingleKey account under the “Tenant Reports” section. You can view and download a copy of the report from your account.

Other Information

To order a tenant credit & background check report in order to get this comprehensive view of your tenant, please click here.

To learn how to read a tenant credit & background check report, please click here

Learn more about Tenant Report

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