Keeping track of your payment history and receipts is easy through your account. Follow the steps below to view and manage your receipts: Steps to View Your Receipt: Log in to your account and navigate to the “Tenant Reports” page. Locate the transaction you wish to view and click on the three dots (⋮) on […]
Our Rent Collection platform supports a wide range of Canadian financial institutions—and the list continues to grow! If your bank is listed below, you should have no trouble linking your account and completing the setup process. However, please note:If your financial institution is not supported, the micro-deposit verification process will fail. In that case, we […]
At this time, our Rent Collection system is designed to support monthly rent payments only. This means it does not currently support one-time charges such as prorated rent, security deposits, or other initial fees. How Should I Collect These Payments? We recommend that landlords collect any one-time fees manually outside of the platform, typically at […]
Absolutely! Our Rent Collection service is designed to support both personal (residential) and commercial properties, making it a flexible solution for landlords and property managers alike. Personal Properties Whether you’re renting out a single unit or managing multiple residential properties, Rent Collection allows you to streamline monthly rent payments, get paid on time, and maintain […]
Rent Collection just got faster and more convenient with Interac e-Transfer. You’ll now be able to receive your rent payments the same day or within 1 business day, offering a much quicker alternative to traditional payment methods like Pre-Authorized Debit (PAD). Here’s How It Works: 1. Interac Sends an Email Request Each month, your tenant […]
If you’re using SingleKey’s Rent Collection platform, it’s easy to track when your rent payments are expected to be deposited. Follow the steps below to view your Estimated Date of Deposit: Steps to View Your Deposit Date: Log in to Your SingleKey AccountVisit www.singlekey.com and sign in with your credentials. Navigate to Rent CollectionOnce logged […]
Keeping your bank information up to date ensures that rent payments are deposited correctly and without delay. If you’re a landlord using SingleKey’s Rent Collection service, you can update your deposit account details at any time by following the steps below. Step-by-Step Guide to Update Banking Information Step 1:Log in to your SingleKey account and […]
If your Rent Collection status says “Under Review,” don’t worry — this is a normal part of the activation process. As we process payments through our Rent Collection platform, there are times when we require additional documentation to verify the information provided. This helps us ensure the accuracy and security of your Rent Collection contract […]
If you need to stop a rent collection contract, you can easily do so through your SingleKey account. Follow the steps below to cancel a rent collection agreement: Step 1: Log into Your Account Once logged in, navigate to the “Rent Collection” page from your dashboard. Step 2: Locate the Contract Find the specific […]
Need to delay or skip a rent collection for the month? With SingleKey’s Rent Collection tool, you have the flexibility to manage upcoming payments with just a few clicks. Here’s a step-by-step guide to help you skip or reschedule a rent payment: 🔄 Step-by-Step: Modify the Next Rent Payment Step 1: Access Rent CollectionLog into […]
At SingleKey, we offer two rent collection methods—Pre-Authorized Debit (PAD) and Interac—each with its own processing timeline. 🕒 Transaction Completion Time 1. Pre-Authorized Debit (PAD): PAD transactions typically take up to 5-7 business days to be finalized. Funds are usually deposited into the landlord on the 5th business day of the month, assuming tenant payment […]
Follow the steps below to get started: Step 1: Log into Your SingleKey Profile Begin by logging into your SingleKey account. From your dashboard, navigate to the “Rent Collection” section. Step 2: Click “New Rent Collection” In the top-right corner of the Rent Collection section, click on “New Rent Collection” to initiate the setup. Step […]
