Terms & Conditions

Published on Oct 18, 2021 | Updated on Jun 23, 2022

The terms and conditions outlined below are to apply between Single-Key Inc. (“SingleKey”, “We”, “Our”, or “Us” herein), and any Landlord, Tenant, and/or other User (collectively addressed as “You”, “Landlord”, “Tenant” or “User” herein) who accesses or utilizes aspects of SingleKey’s platform. Your continued engagement with SingleKey’s Rental Guarantee Program, Background and Credit Check Report, or Tenant Rent Guarantee Program (collectively addressed as “SingleKey Services” herein) indicates that you have read, understood and agreed to be subject to the Terms and Conditions outlined below. Additionally, you acknowledge and agree that you have been made aware of and agree to any documents included by incorporation, including SingleKey’s Privacy Policy, and all other applicable laws, statutes and/or regulations that may be applicable. These terms apply to Users who interact with SingleKey’s Services (including but not limited to the SingleKey Credit and Background check, Rent Guarantee program, Rent Collection, and Pre-screening) as well as any other services offered through SingleKey’s Website, https://www.singlekey.com/ (“Website” herein).

SingleKey maintains the right to change, evolve, modify, alter, enhance, remove or supplement its services, and by extension, these terms and conditions at any time without notice. A User’s continued use of SingleKey Services and the Website, constitutes acceptance of these terms and conditions.

1. SingleKey Services

SingleKey offers a variety of services including SingleKey Rent Guarantee program, Credit and Background check report (“Report” herein), Pre-screening forms, and SingleKey Rent Collection. The terms and conditions surrounding these services are outlined below.

SingleKey Credit and Background Check Report

SingleKey’s Report includes data inputted by the User as well as data from Third-Party Reporting Agencies (including, but not specifically limited to data from credit bureaus for credit history, government agencies, police agencies, news publications, public court databases, social media, verification of your education, employment history, etc). Private information is collected and distributed in accordance with applicable Canadian privacy legislation including The Personal Information Protection and Electronic Documents Act (PIPEDA herein, https://laws-lois.justice.gc.ca/eng/acts/P-8.6/page-1.html), B.C. Personal Information Protection Act (B.C. PIPA herein, https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/03063_01), and A.B. Personal Information Protection Act (A.B. PIPA herein, https://open.alberta.ca/publications/p06p5).

Included in the Report is a background check. This information is sourced from third party suppliers and is not collected directly by SingleKey. Additionally, the User understands that the court document scan included in the Report is a scan of public records only, and is not to be interpreted as being the same as an RCMP, FBI or local court record check. Ordering a Report on an applicant does appear as an inquiry on their credit file, however, it does not have a significant impact on the applicant’s credit score.

Enter Tenant Information

A Landlord is required to obtain written consent before they can order a Report . Proof of express consent is demonstrated to SingleKey when the User selects “YES” on our Website. Proof of consent can be requested at any time by SingleKey or SingleKey partners. Should a Landlord fail to provide proof of consent or any other requested documents at the time of request, SingleKey maintains the right to block, or un-verify Landlord’s User account.

Invite Tenant

Personal data submitted to SingleKey via the “Invite Tenant” method constitutes “express consent” by the prospective Tenant providing the information for SingleKey to produce a Report.

Final Product

Payment is required to process and complete an applicant’s request for a Report. All payments are made through a third party processor. Any report purchased by a User will remain in the Users account for up to ninety (90) days. After ninety (90) days, the report will be removed from the Account. Should a User need to access an old report, please contact info@singlekey.com. The final product is made available for viewing through the User’s Account on our Website. The SingleKey score and credit score provided on the Report are intended to act in a predictive manner and as a guiding tool and not as a final decision.

For the purposes of the Report, the Tenant verifies that all information provided in their application is accurate to the best of their knowledge. The Tenant also hereby grants SingleKey, the Landlord, Landlord’s agent, representative or property manager express but revocable permission to view your Report and perform any due diligence necessary (at their discretion), including but not limited to contacting references, or verifying proof of income. By providing consent, potential applicants authorize SingleKey, and SingleKey’s Third-Party Reporting Agencies to access personal information to generate a Report. The applicant consents to the use, collection and controlled disclosure of their personal information including rental, court, employment, banking and financial history in accordance with SingleKey’s Privacy Policy. . Any misrepresentation constitutes valid legal grounds for rejection of a Tenant’s application by either a Landlord or SingleKey.

SingleKey Referral Program

SingleKey offers Users the opportunity to gain points and earn rewards, through its Referral Program. SingleKey reserves the right to modify, amend or terminate these Terms and Conditions, any rewards offered through the Referral Program or the Referral Program as a whole at any time for any reason. Users are bound by these Terms and Conditions and must meet certain criteria to participate in the Referral Program. Referrers are not permitted to participate in this referral program where prohibited by applicable laws or regulations. SingleKey reserves the right to disqualify any Referrers from participating in the Referral Program at any time at our sole discretion including but not limited to cases where Users do not comply with any of these Terms and Conditions.

How the Referral Program Works

  • To participate in the program, Referrers (“Referrer ” is an existing User who sends the Referral Link to a non-existing User) must first create an account via SingleKey’s Website.
  • After an Account is created, Users can access their personal Referral Link which they can send to Referees (“Referees” are individuals who receive the Referral Link from an existing User) who are not yet existing Users on the SingleKey platform.
  • When a Referrer sends their Referral Link to a Referee and a purchase is made through that link, the Referrer may be credited with (1) reward in the form and value determined by SingleKey. The Referee will also receive a discount for using the Referral Link for their purchase.


Rewards have no monetary value and may not be redeemed cash. Rewards are not transferable and may not be auctioned, traded, bartered, returned or sold. Upon termination of the Referral Program, or any portion of it, any unredeemed Reward is forfeited and cannot be claimed. The values reflected in a Users account are the values that SingleKey shall act based on. All Rewards are issued at the discretion of SingleKey.

SingleKey Rent Guarantee Program

Rent Guarantee Enrollment

As part of the Rent Guarantee program, Users must agree to the Terms and Conditions outlined here. Additionally, to register for the Rent Guarantee Program, Users will also be subject to SingleKey’s Tenant Service Agreement (visit website to view separately).

SingleKey Credit and Background Check Report Refund
Where a User orders a Report and later upgrades to the Rent Guarantee program, SingleKey may offer to issue a full refund to the Landlord for the price paid by the User. This is done at the discretion of SingleKey and its staff members. A User is not entitled to a refund until approved by a member of SingleKey.

SingleKey – Landlord Relationship

User’s hereby acknowledge and understand that SingleKey’s role is to onboard and support Users. The scope of SingleKey’s obligation to User’s are limited to providing User with customer service, customer onboarding, producing a credit report on a tenant, collecting and submitting all required documents to the underwriter and providing access to the online Rent Collection platform.

User’s hereby waive and release SingleKey of any and all rights they may have in regard to SingleKey at law or in equity to any action of any kind in respect of the Tenant Service Agreement, Rent Payment Contract Bond, or any other agreements between the Principal and the landlord. User’s also acknowledge that they have been advised to seek independent legal, tax, or other professional advice before deciding to be subject to the SingleKey Credit and Background Check service or the SingleKey Rental Guarantee Program, and have conducted their own due diligence and enquiries before accepting these terms.

As part of the Rent Guarantee program, Users must agree to the Terms and Conditions outlined here. Additionally, to register for the Rent Guarantee Program, Users will also be subject to SingleKey’s Tenant Service Agreement (visit website to view separately).

SingleKey Credit and Background Check Report Refund

Where a User orders a Report and later upgrades to the Rent Guarantee program, SingleKey may offer to issue a full refund to the Landlord for the price paid by the User. This is done at the discretion of SingleKey and its staff members. A User is not entitled to a refund until approved by a member of SingleKey.

SingleKey – Landlord Relationship

User’s hereby acknowledge and understand that SingleKey’s role is to onboard and support Users. The scope of SingleKey’s obligation to User’s are limited to providing User with customer service, customer onboarding, producing a credit report on a tenant, collecting and submitting all required documents to the underwriter and providing access to the online Rent Collection platform.

User’s hereby waive and release SingleKey of any and all rights they may have in regard to SingleKey at law or in equity to any action of any kind in respect of the Tenant Service Agreement, Rent Payment Contract Bond, or any other agreements between the Principal and the landlord. User’s also acknowledge that they have been advised to seek independent legal, tax, or other professional advice before deciding to be subject to the SingleKey Credit and Background Check service or the SingleKey Rental Guarantee Program, and have conducted their own due diligence and enquiries before accepting these terms.

SingleKey Rent Collection Platform

SingleKey’s Rent Collection Platform (“Rent Collection” herein) offers to collect rent for landlords (as an optional feature). Rent Collection is offered via a Third Party Pre-Authorised Debit (PAD) transaction between a Payor and Payee. To engage with this feature, both Payor and Payee must agree to sign and be subject to the terms and conditioner outlined on the Pre-Authorised Debit Agreement. By “opting in ” to using this service, both Payor and Payee expressly consent to the terms and conditions governing SingleKey’s Rent Collection service. SingleKey uses a third party to store, collect and process payment data. To learn more about how SingleKey stores data, please refer to SingleKey Privacy Policy.

Payor agrees to allow SingleKey to use their account information to withdraw a specific rent amount from the account provided on a regular (monthly) basis for business purposes. Money is withdrawn and deposited into the Payee’s “designated account”. This service is offered in accordance with the Canadian Payment Association’s Pre-Authorized Debit Agreement, Rule H1 (Rule H1). Providing your banking information and completing the necessary forms through our Website will be viewed as meeting the necessary PAD terms. Their Payor or Payee may elect to terminate this service at any time.

Pre-Authorised Debit Terms

The Pre-Authorised Debit agreement is for business purposes due to the nature of the relationship between SingleKey, acting in an onboarding capacity, the Landlord, and the Tenant. “Payor” grants authorization for SingleKey and the identified payment institution to process Pre-Authorised Debit payments. Permission is provided in consideration of the Processing Institution agreeing to process debits for the identified account. The Payor acknowledges that the delivery of this authorization to SingleKey constitutes authorization to the Processing Institution. The Payor authorizes SingleKey to withdraw on this account for the purpose of withdrawing the rent amount agreed to between the Payor and Payee.The PAD transactions may be cancelled, provided that notice is received ten (10) business days before the next date of transaction. The Payor agrees to waive the pre-notification period for debits. SingleKey out-sources processing of payment to an independent third-party company to fulfill the PAD transaction. The Payor undertakes to inform SingleKey or the Payee, in writing, of any change to their account information provided in the authorization agreement prior to the next due date of the PAD. The Payor hereby acknowledges his/her understanding, acceptance and participation in a PAD plan, that has certain recourse rights if any debit does not comply with this agreement. For example, the Payor has the right to receive reimbursement for any transaction that is not authorized or is not consistent with this PAD Agreement. To obtain more information on the Payor’s recourse rights, the Payor may contact its financial institution, or visit www.cdnpay.ca. The Payor’s authorization will be given on the official PAD agreement, in the form of a signature, to enable SingleKey to take payments as per the terms of this agreement.

User’s of the Rent Collection platform consent to the collection of personal information by SingleKey for the several purposes including but not limited to maintaining, and updating a credit report and for such information to be disclosed to other parties for the purpose of determining the suitability for tenancy, credit grantors assessing suitability for credit, and credit reporting agencies. User’s understand that reporting will only be done where transactional proof is shown through the Rent Collection platform. Users acknowledge and understand that SingleKey cannot guarantee that certain information reported through our Rent Collection service will be used by reporting agencies, be reflected in a credit report or impact a credit score. As part of the process, individuals may be notified that they have been reported on.

4. User Conditions

Use, Limitation and Access to Services

All Users are required to create a profile identifying themselves through our Website (“Account”). By registering for an Account, the Landlord agrees to provide updated, accurate and complete information to maintain the Account including a picture of a valid piece of government issued identification. Before your Account is created, the profile is “verified” to ensure that SingleKey Services are being used for permissible purposes. SingleKey maintains the right to request additional documentation or information before allowing any User an Account.

The User agrees to take reasonable precautions to protect private data, provided as part of SingleKey Services, from any unauthorized or unwanted access. The User acknowledges that they are only permitted to use the SingleKey Services in order to maintain an Account for a Landlord-Tenant relationship in connection with a property. The Landlord is responsible to ensure that only “Permitted Users” (an employee, individual or party with whom the Landlord has granted express permission to use the SingleKey Services on their behalf) can access their Account. The Permitted User is subject to the same obligations under these Terms and Conditions and documents incorporated by reference, and is to be made aware of these obligations outlined within this agreement.

It is User’s responsibility to keep all Reports secure and confidential. Additionally, all Users are responsible for remaining up to date and monitoring compliance with the obligations of these Terms and Conditions, as well as any applicable policies. The User must immediately notify SingleKey if they suspect or know of any unauthorized access, attempts to access or misuse of any aspect of the SingleKey Service through their Account, as not doing so can result in termination of your Account.

Suspension and Termination of Account

SingleKey, maintains the right to suspend, restrict or terminate a User’s Account and said User’s use of the Website, effective at any time, without notice, for any reason, including but not limited to;

  1. Where the operation or efficiency of the Website or SingleKey’s Services are impaired by the User’s use of the SingleKey Services,
  2. Where an amount of payment is owed to SingleKey by a User and is overdue,
  3. SingleKey has received a third-party complaint which relates to a Users use or misuse of the Website,
  4. Where there are attempts to misuse any aspect of the SingleKey Services through your Account,
  5. Where the User is in breach of any term or condition under these Terms and Conditions or any document incorporated by reference,
  6. Where SinlgleKey believes that the an Account is being used to commit fraud or steal private information, and/or;
  7. Where the suspension of your SingleKey Services in whole, in part, is necessary to comply with relevant laws.

Following the suspension or termination of your Account, it is not the responsibility of SingleKey to notify any third-party, including any third-party providers of services, merchandise or information, of any suspension, restriction or termination of your access to the Website.

5. General Provisions

Website Content

The information and data made available to Users through SingleKey’s Website, including but not limited to any text, design logos, graphics, icons, images, user interfaces, downloads, trademarks, codes and software (“Content” hereinafter) is wholly owned by SingleKey and is subject to the provision of the applicable intellectual property laws. Therefore, no content may be copied, republished, downloaded, uploaded, reposted, published, or publicly displayed or distributed in any way without express and written consent from SingleKey.

Assignment Clause

All agreements between the User and SingleKey will be binding to the benefit of (a) any successor of Principle. Any such successor of the Principle will be deemed substituted under the present terms for all purposes. For this purpose, “successor” means any person, firm, corporation or other business entity which at any time, whether by purchase, merger or otherwise, directly or indirectly acquires all or substantially all of their assets or business.

License for Use

SingleKey elects to grant Users a non-exclusive, non-transferable, limited, revocable license to access SingleKey Services. Additionally, the User acknowledges and agrees that they do not acquire or claim any title, right or license of ownership to any of SingleKey intellectual property rights by virtue of the rights granted to you under these Terms and Conditions or any other agreement that you may be party to involving SingleKey extending but not limited to Reports. All SingleKey intellectual property rights in our SingleKey Services shall remain vested in SingleKey (and their respective licensors). Users acknowledge and agree that they will not, at any time, act or not act in a way that is likely to affect SingleKey’s ownership (and its licensors’ ownership) of such rights.

User hereby agrees to grant SingleKey a perpetual, irrevocable, international, non-exclusive, transferable and royalty-free right to use, copy, modify, distribute and display any data or derivatives that may be collected as part of the SingleKey Services. This limited license granted shall survive termination, cancellation, expiration or modification of these Terms and Conditions. User agrees to own and retain all rights, title and interest in and to data that you have inputted to SingleKey. This right of ownership over your data excludes the limited rights expressly granted above.

Service Restrictions

While using any SingleKey Service, you agree not to:

  • upload, transmit or use any SingleKey Service in a way that may be viewed as threatening, embarrassing, hateful, racially or ethnically inappropriate, insulting, libelous or otherwise defamatory;
  • use the SingleKey Service in any manner that infringes, violates or misappropriate any third party’s intellectual property or other proprietary rights,
  • use the SingleKey Service in any manner that may be construed as misleading, deceptive, fraudulent, illegal or as promoting illegal activities. This includes but is not limited to engaging in phishing, obtaining financial or other personal information in a misleading manner for fraudulent or misleading purposes,
  • use the SingleKey Service in any manner that in our sole discretion could damage, disable, overburden, or impair it,
  • attempt to gain unauthorized access to SingleKey Service, other accounts, computer systems or networks connected to the SingleKey Service, or any part of it, through hacking, password mining, interfere or attempt to interfere with the proper working of the SingleKey Service or any activities conducted by SingleKey,
  • modify the SingleKey Service in any manner, for the purpose of obtaining unauthorized access to any SingleKey Service,
  • use any robot, spider, scraper, or other automated means of accessing the Service for any purpose without our express written permission, or to bypass any measures we may use to prevent or restrict access to the SingleKey Service,
  • impersonate another user or access another user’s Account without their express permission;
  • modify, adapt, translate or create derivative works based upon the SingleKey Service,
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of Singley Services, except and only to the extent that such activity is expressly permitted by applicable law,
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the SingleKey Service, any features that prevent any restrict the copying of any content accessible through our services, or features that enforce limitations on use of our services,
  • uploading invalid data, viruses, worms, or other software agents through the SingleKey Service or Website,
  • access the SingleKey Service if you are a direct competitor of SingleKey, except where prior written or express consent is granted,
  • access the SingleKey Service for the purpose of building a competitive product or service using similar ideas, features, functions or graphics from the SingleKey Services to directly compete with any of SingleKey’s Services, or for any other competitive purpose,
  • publicly disseminate information regarding the performance of the SingleKey Service,
  • encourage or assist any third party to do any of the foregoing, and,
  • use the SingleKey Service in violation of any foreign, federal, state or local law, regulation or rule.


SingleKey requests personal payment details from both User’s to process payment. When you supply payment details on our Website, a valid instrument for payment is required. We do not process any payments or store any payment details for transactions unless the User makes the conscious decision to do so. Payment information provided to SingleKey is stored and processed by two independent third party payment companies. SingleKey maintains a record of Users account number to update documents to alter any personal or payment information if necessary. Thus, all payment and personal information provided through the Website is subject to the privacy policies and terms of service for storage of third party agencies. To find more details, please reach out to learn more about how your data is stored and protected.

Compliance with Applicable Laws.

Users agree to comply with all applicable Canadian federal, provincial, municipal and other applicable laws that may apply in the province of Ontario. This includes but is not limited to any applicable consumer reporting acts, privacy acts, regulations, judicial orders and other orders from any administrative tribunal that may apply. Users must obtain consent from and give notice to individuals that may be subject to these Terms and Conditions as required by law, including applicable privacy legislation, before enlisting with or using the SingleKey Services. If necessary, Users may be asked to alter their t practices for SingleKey to lawfully provide its SingleKey Services. SingleKey has the right to deny the issuing of any services to an individual User for any reason including non-compliance with such requests.

All terms, conditions and transactions under this agreement are subject to the Consumer Protection Act of Ontario, thus any provision of this agreement not in compliance shall be amended so as to comply.


You agree to keep all data received by SingleKey or any third party, including but not limited to SingleKey Services confidential. Any information you receive as part of the SingleKey Services must not be distributed in any form, except as strictly required by any law or other lawful order or if express permission is granted. Furthermore, SingleKey acknowledges that Landlords will receive information of a confidential and/or proprietary nature during the course of SingleKey Services. You agree that such confidential and proprietary information will be held in strict confidence and (i) distributed to Permitted Users who are subject to these Terms and Conditions; (ii) disclosed only upon demand to governmental regulatory agencies; (iii) disclosed as required by law; or (iv) as directed by the individual User, whose data is the subject of the Report. Users are required to protect any such confidential or proprietary information with the highest degree of reasonable care as required by law.


SingleKey informs Users of the following disclaimers;

  1. Users recognise that SingleKey receives information included in the Reports from independent third parties that are outside of the control of SingleKey. SingleKey is not responsible for the contents incorporated within the Report whether correct or incorrect. Should discrepancies arise, Users have the right to raise a dispute through the Third-Party Agency themselves. Users agree to give up the right to raise such a dispute with SingleKey and thus hold SingleKey harmless and not liable for such incorrect information.
  2. The Report should not be the sole basis for any decision by any User. Users should consider other factors that a reasonable decision-maker in a similar situation would take into account. It is recommended that Users not assume a result or finding based solely on a Report. SingleKey does not represent that the Report is identical or similar to any other credit score, rating model or evaluation tool. The credit information contained in the credit report aspect of the SingleKey Credit and Background Check Report is a reflection of the latest data available to Third Party Credit Reporting Agencies.Therefore, certain transactions or recent charges made that may affect the relevant credit score may not be made immediately available because a credit score is subject to change.
  3. Criminal record aspect of our Report is data provided by a Third-Party Reporting Agency and may not be available for all applicants or at all times for various reasons, including reasons beyond our control (ie: User input error). We are not a government agency and do not control or verify the contents of criminal record reports or motor vehicle reports, including reports obtained through the Service. We are not responsible for the contents of any criminal record report or motor vehicle report, whether correct or incorrect. Thus, you agree to hold SingleKey harmless for any harm arising or that may arise from your reliance on a Report.
  4. SingleKey does not warrant that their services will be carried out without interruption or errors. If a Report contains incorrect scores, SingleKey’s sole duty to the Landlord in such cases will be to reproduce a new report or, should the error be unresolvable, issue a partial or full refund for the Report (at the discretion of SingleKey).
  5. SingleKey is not responsible under any circumstances for carrying out any vetting process or other form of check on a Landlord.
  6. SingleKey is not responsible for any transaction between Tenant and Landlord or any unfavourable outcome that may arise.
  7. SingleKey does not make any representations, warranties or guarantees other than those expressly set out in these Terms and Conditions.
  8. SingleKey is not to be held responsible for the fulfillment of the terms and conditions of the Rental Guarantee Program.
  9. SingleKey is not responsible for any loss or damage caused, as a result of the failure of a score used to accurately predict the potential worthiness of an individual.


Users agree to indemnify and save harmless SingleKey and their respective officers, directors, and employees from and against all claims, demands, actions, suits, or other proceedings by whomsoever brought, and from all losses, costs, fines, levies, damages, expenses (including any legal fees and disbursements on a solicitor and client basis and any costs incurred in connection with the enforcement of this indemnity), taxes, penalties, and other liabilities whatsoever, directly or indirectly arising from or in connection with: (a) SingleKey acting in accordance with Landlord instructions; (b) non-payment of rent by the Tenant; (c) non-payment or delay of payment by the Principal for any reason whatsoever; or (d) any breach of representation, warranty or covenant made between Users and SingleKey. This indemnity shall survive the termination of Users relationship with SingleKey, or termination of Users Account access.

Limitation of Liability.

In no event will users decide to hold SingleKey liable for any consequential, incidental, indirect, special, exemplary, or punitive damages that a user may have incurred, arising out of the performance of these terms of use including but not limited to loss of data, loss of profits, loss of revenue, and loss of information, regardless of whether or not a claim for losses or damages may be brought in contract, tort, negligence, strict liability or otherwise, even if SingleKey has been advised of the possibility of such damages. furthermore, in no event shall SingleKey’s collective aggregate liability to any individual, including individual users or any third party users, exceed the total amount of fees paid to SingleKey from the start of using SingleKey’s services to the one (1) month period immediately before the event giving rise to a claim for liability by the individual party raising the claim. this limitation of liability shall survive and apply notwithstanding the validity of the limited remedies provided for in these terms of use.

Third Party Sites.

Part of the SingleKey Services may contain links to or utilize third party services. Where SingleKey provides a link to a website, it does not represent that SingleKey guarantees, or endorses said website, those associated with that website, or any of said websites offerings. Links sent to Users or contained on this website are provided solely for the purpose of User convenience. Users access third party websites at their own risk. Third party websites and its content are beyond the control of SingleKey and therefore, SingleKey cannot be held liable for actions from third party sites.

Entire Agreement.

The Terms and Conditions listed within this document in its entirety, comprise all the terms, conditions and agreements between Users and SingleKey, with respect to the subject matter it addresses. These Terms and Conditions apply in conjunction with the Tenant Services Agreement, and SingleKey Privacy Policy. These documents cancel and supersede all prior understandings and communications on the subject matter of these Terms and Conditions, whether oral or written, express or implied.

Force Majeure

SingleKey shall not be responsible for any non-performance, delay in performance or inadequate performance caused by conditions beyond its commercially reasonable standard of control, including without limitation, acts of our civil or military authority, state of war, acts of terrorism, national emergency, acts or omission of the any User, strikes, outbreaks (including epidemics and pandemics), failure of utilities, failure of communication carriers, embargoes, acts of God, pandemic, fire, flood or enactment of laws, regulations or other order of public authorities.


Notwithstanding the expiration, modification or termination of these Terms and Conditions, it is expressly provided that these Terms and Conditions, by their nature, should extend beyond the life and existence of these Terms and Conditions and shall remain in force in accordance with their terms.

Unenforceability of Provisions

Each section and provision of these Terms and Conditions is severable from the rest of the agreement. If one paragraph or provision is declared invalid, the remaining sections and provisions shall remain in full force and effect. SingleKey will, in good faith, negotiate an appropriate amendment to the respective invalid term or condition to replace the invalid provision. If the parties fail to agree upon an appropriate amendment, then these Terms and Conditions shall be construed (a) as if such invalid or unenforceable provision, or part thereof had been effectively modified to the extent necessary to avoid the illegality or unenforceability of such provision, if possible, and if not, then (b) as if such invalid or unenforceable provision or part thereof had not been contained herein.

Headings for Convenience Only

The division of these Terms and Conditions into sections and subsections is for convenience of reference only and shall not affect the interpretation or construction of these Terms and Conditions.


No party shall be deemed to have waived the exercise of any right that it holds under these Terms and Conditions or at law unless such waiver is expressly made in writing. Failure of a party at any time, and for any length of time, to require performance by the other party of any obligation under these Terms and Conditions shall in no event affect the right to require performance of that obligation or the right to claim remedies for breach under this Agreement or at law. A waiver by a party for any breach of any provision of these Terms and Conditions, unless otherwise expressly stated in writing, is not to be construed as a waiver of any continuing or succeeding breach of such provision, a waiver or modification of the provision itself, or a waiver or modification of any right under these Terms and Conditions or at law.

6. Contest Rules and Regulations

SingleKey 100K User Giveaway Official Rules

1. NO PURCHASE OR PAYMENT IS NECESSARY TO ENTER OR WIN: The SingleKey 100K User Giveaway (the “Contest”) is sponsored by Single-Key Inc (“SingleKey” or the “Sponsor“). The Contest starts at 12:00:01 AM Eastern Time (“ET”) on August 24, 2023 and closes at 11:59:59 PM ET on September 15, 2023  (the “Contest Period”). All references in these rules (the “Official Rules”) are to Eastern Time. By entering the Contest, entrants agree to abide by and be bound by these Official Rules. 

2. ELIGIBILITY: The Contest is open to legal residents of Ontario (excluding the province of Quebec) who at time of entry and at the Contest Closing Date (see rule 3) (a) have reached the age of majority in their province of residence. Employees, representatives and agents of the Sponsor, its affiliates, and their respective and promotional agencies, or the independent contest organization, if any, (the Sponsor and such entities, collectively, the “Promotion Entities”), members of any such person’s immediate family (regardless of where such family members live) and persons with whom such persons reside (whether related or not) are ineligible to enter or win. “Immediate family” is defined as (a) spouses or domestic partners, and (b) parents, siblings, and children and their respective spouses and domestic partners.

3. HOW TO ENTER:  During the Contest Period:
-Post a video on Instagram, Facebook, or LinkedIn explaining why you use SingleKey.
-Tag @Singlekeycom in the post on Instagram or Facebook, or tag @Singlekey in the post on LinkedIn

Alternatively, entrants may enter during the Contest Period by:
-Commenting on the Sponsor’s contest post in Instagram, Facebook, or LinkedIn
-Re-sharing the post using the entrant’s Instagram handle, Facebook handle, or LinkedIn username 

The entrant’s Instagram, Facebook, or LinkedIn account does not have to be set to public. Entrants may enter the Contest multiple times but will not be eligible to win more than once. Entries that do not satisfy the requirements set out in these Official Rules may be removed and are ineligible for entry into the Contest. Entries must be received on or before 11:59:59 PM ET on September 15, 2023 (the “Contest Closing Date”). Any attempt to enter in any manner other than as set forth in these Official Rules, will not constitute a valid entry. Use of any automated system to enter, or otherwise participate in this Contest is prohibited and will automatically result in disqualification.


Each video:
i. Must not, in the sole and unfettered discretion of the Sponsor, contain any nude, sexually explicit, disparaging, discriminatory, libelous or other inappropriate content;
ii. Must be intended for family audience viewing and contain only content that, in the sole and unfettered discretion of the Sponsor, is suitable for all persons, including persons under the age of 13;
iii. Must not contain any language suggesting or encouraging illegal activity;
iv. Must be submitted only once;
v. Must not contain any identifiable third party products and/or trade-marks, brands, logos or copyright, other than those of the Sponsor, or anything that infringes or that may infringe anyone’s rights, including intellectual property rights;
vi. Must be in mp4, mov, wmv, or avi format;
vii. Must be original and explain why the entrant uses the Sponsor’s services

Entries are subject to the approval of the Sponsor and must satisfy all the requirements set out above. Entries that do not satisfy the above requirements (or that are otherwise considered inappropriate in the sole and unfettered discretion of the Sponsor) will be void and ineligible for entry into the Contest. In the event an entrant has posted inappropriate content, he or she will be disqualified. The Sponsor may, in its sole discretion, elect to use, in whole or in part, any entry, including any video, entered into this Contest for its own future advertising and/or promotional activities, without notice or compensation. Each entrant warrants to the Released Parties (see rule 9) that the entry does not contravene or infringe on any copyright or other intellectual property and by submitting the entry will assign all copyright in favour of the Sponsor and waive all moral rights in the work.

5. PRIZES: One Available Prize: There is one (1) prize available to be won by the Prize winner (a “Winner”), consisting of a gift card totalling the sum of $1,000 CAD. 

The Sponsor reserves the right at any time to substitute a prize or a component thereof for any reason with a prize or a prize component of equal or greater value. 

6. PRIZE DRAW: There will be a random prize draw (the “Draw”) held on September 18, 2023 (the “Draw Date”) at approximately 10:00 AM (ET) at the Sponsor’s offices in Toronto, ON from among all eligible entries received by the Contest Closing Date. Odds of being selected depend on the total number of eligible entries received by the Contest Closing Date.

7. WINNER NOTIFICATION: The Sponsor will attempt to contact the selected entrants by direct message within 48 hours of the Draw Date, to obtain contact information so that a Declaration and Release Form (described below) can be issued via email and the mathematical skill testing question can be administered to confirm that the selected entrants qualify for the prize(s). The Sponsor may require proof of identity or eligibility (in a form acceptable to the Sponsor) from an entrant. Failure to provide such proof in a timely manner may result in disqualification of the entrant by the Sponsor, in its sole discretion. If (a) the selected entrant fails to answer or correctly answer the question;  (b) the selected entrant is determined to be under the age of majority or was under the age of majority at the time of his/her entry, or found to be ineligible for any other reason; (c) despite reasonable efforts, the selected entrant does not respond within two (2) business days of the first notification attempt, or (d) if the prize or prize notification is returned as unclaimed or undeliverable to such selected entrant, then such selected entrant will be disqualified.  An alternate selected entrant will be selected in a random draw from among all remaining eligible entries received. The Sponsor shall have no liability if any notification is lost, intercepted or not received by the potential winner for any reason.  The selected entrant must complete a Declaration and Release Form, which must be returned within the time period specified thereon along with any other documentation that Sponsor may require.  Failure to timely return the completed document(s) or the return of the document(s) as undeliverable will cause the prize to be forfeited and, in such case, an alternate selected entrant may be randomly selected as provided above. In the event a winner is not determined after attempts have been made to contact three (3) additional entrants, the Sponsor may elect not to award the prize.

8. GENERAL: By entering the Contest, entrants agree to abide and be bound by these Official Rules and the decisions of the Sponsor with respect to all aspects of the Contest, which are final and binding in all respects relating to this Contest. In the event of any inconsistency between these Official Rules and other statements contained in any Contest-related materials, including but not limited to, the Contest post, print or online advertising, the terms and conditions of these Official Rules shall govern.

9. GENERAL LIABILITY RELEASE/FORCE MAJEURE:  Entrants agree that the Promotion Entities and each of their respective council members, officers, directors, governors, partners, partnerships, principals, employees, volunteers, representatives, agents, affiliates, related entities, successors and assigns (the Promotion Entities collectively with such other entities and persons, the “Released Parties”) (A) shall not be responsible or liable for, and are hereby released and held harmless from, any and all costs, injuries, losses or damages of any kind, due in whole or in part, directly or indirectly, to participation in the Contest or any Contest-related activity or from entrants’ acceptance, receipt, possession, use and/or misuse of any prize, and (B) have not made any warranty, representation or guarantee of any kind, in fact or in law, with respect to any prize, including, without limitation, to such prize’s quality or fitness for a particular purpose, and disclaim any implied warranty. By entering the Contest, each entrant hereby releases the Released Parties from any claim that may arise from an unauthorized party’s use of the entrant’s personal information or entry for any purpose. Each entrant further releases the Sponsor from any claim for royalties, damages or other relief and from any claims of authorship, copyright, moral rights or personality rights related to the entry or entries of the entrant or the use thereof. The Released Parties assume no responsibility for any damage to an entrant’s or any other person’s computer system or wireless phone which is occasioned by accessing the Website or otherwise participating in the Contest, or for any computer system, phone line, hardware, software or program malfunctions, or other errors, failures, delayed computer transmissions or network connections that are human or technical in nature.  Without limiting the generality of the foregoing, the Sponsor is not responsible for incomplete, illegible, misdirected, misprinted, late, lost, damaged, stolen entries, email or mail or prize notifications; or for lost, interrupted, inaccessible or unavailable networks, servers, satellites, Internet service providers, websites, or other connections; or for miscommunications, failed, jumbled, scrambled, delayed, or misdirected computer, telephone or cable transmissions; or for any technical malfunctions, failures, difficulties or other errors of any kind or nature; or for the incorrect or inaccurate capture of information, or the failure to capture any information.  No mechanically-reproduced, illegible, incomplete, forged, software-generated or other automated entries will be accepted. The Sponsor reserves the right to modify, extend, suspend, or terminate the Contest if it determines, in its sole discretion, that the Contest is technically impaired or corrupted or that fraud or technical problems, failures or malfunctions or other causes have destroyed or severely undermined or to any degree impaired the integrity, administration, security, proper play and/or feasibility of the Contest.  If the Contest is terminated or suspended before the designated Contest Closing Date, notice thereof will be posted on the Sponsor social media account and the Sponsor will (if possible) select winner(s) in a random drawing or drawings from all eligible, non-suspect entries legitimately received as of the date of the event giving rise to the termination.  Inclusion in such drawing shall be each entrant’s sole and exclusive remedy under such circumstances. The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. The Sponsor reserves the right to correct clerical or typographical errors in promotional materials or these Official Rules.

The Contest is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook, or LinkedIn.  You understand that you are providing your information to the Sponsor and not to Instagram, Facebook, or LinkedIn. The information you provide will only be used to administer the Contest in accordance with the Sponsor’s privacy policy. Instagram, Facebook, or LinkedIn is completely released of all liability by each entrant in this Contest.  Any questions, comments or complaints regarding the Contest must be directed to the Sponsor and not Instagram, Facebook, or LinkedIn.

10. By entering and/or accepting a prize, each entrant consents to the use of his/her name, address (city or province), Instagram, Facebook, or LinkedIn handle, Contest entry, comments, quotations, biographical material, photograph and likeness without further authorization, compensation, or notification, in connection with any publicity carried out by or on behalf of the Sponsor with respect to this Contest, except to the extent prohibited by law. By entering and/or accepting a prize, entrants agree that the Contest shall be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, and only an Ontario court of competent jurisdiction shall have jurisdiction and venue over controversies arising out of, or relating to, the Contest. Entrants hereby irrevocably consent to the personal jurisdiction of said courts and waive any claim of forum non conveniens or lack of personal jurisdiction that they may have.

11. The Sponsor reserves the right to terminate or amend this Contest at any time and in any way, without prior notice. Without limiting the foregoing, if, for any reason, the Contest is not capable of running as originally planned, such as due to tampering, the Sponsor reserves the right to cancel the Contest.

12. Except where otherwise indicated, all intellectual property used by the Sponsor in connection with the Contest, including but not limited to official marks, trade-marks, trade-names, logos, designs, promotional materials, web pages, source codes, drawings, illustrations, slogans and representations are owned (or licensed, as the case may be) by the Sponsor. All rights are reserved. Unauthorized copying or use of any copyrighted material or intellectual property without the express written consent of its owner is strictly prohibited.

13. All entries become the permanent property of the Sponsor and will not be acknowledged or returned. No correspondence will be entered into except with the selected entrants. This Contest is subject to all applicable federal and provincial/territorial laws.

14. The Sponsor respects your right to privacy. Except as set out in these Official Rules, personal information collected from entrants will only be used by the Sponsor to administer the Contest and, only if consent is given at the time of entry, to provide the entrants with information regarding upcoming promotions and/or events from the Sponsor, its affiliates and business partners.  By entering the Contest, all entrants consent to the manner of collection, use and disclosure of personal information as set out in the Sponsor’s privacy policy, which is available at https://www.singlekey.com/en-ca/privacy-policy/. The Sponsor is not responsible for any disclosure made by any third party.  Entrants may subsequently opt-out of receiving further emails by following opt-out instructions contained in the Sponsor’s privacy policy.

For all other questions, contact our team